FINALTERM EXAMINATION
Spring 2010
MGT502- Organizational Behaviour (Session - 4)
Marks: 69
Question No: 1 ( Marks: 1 ) - Please choose one
Which of the following are identified as new managerial functions?
► Planning and organizing
► Leading and controlling
► Directing and monitoring
► TQM and continuous improvement
Question No: 2 ( Marks: 1 ) - Please choose one
Which of the following is NOT a component of attitude?
► Cognition
► Affect
► Behavior
► Myths
Question No: 3 ( Marks: 1 ) - Please choose one
Why is decision making a perceptual issue?
► Decision making is generally by consensus
► Decision making occurs as a reaction to a problem
► There may be more than one way to solve a problem
► For a decision, a problem must be perceived to exist
What sort of plan is a company-established benefit plan where employees acquire stock as part of their benefits?
► MBO program
► Gain sharing plan
► Employee stock ownership plan
► Piece-rate plan
Question No: 5 ( Marks: 1 ) - Please choose one
Which of the following is true about virtual teams?
► There is an absence of verbal cues
► There is limited social context
► People collaborate online
► All of the given options
Question No: 6 ( Marks: 1 ) - Please choose one
A team in which a significant amount of communication and interaction occurs electronically rather than face to face is referred to as:
► A research and development team
► A self-managed work team
► A problem solving team
► A virtual team
Which function of communication transmits the data necessary for decision-making?
► Emotional expression
► Information
► Control
► Motivation
Question No: 8 ( Marks: 1 ) - Please choose one
Which of the following is most likely to affect the building of trust within a relationship?
► Integrity
► Loyalty
► Consistency
► Openness
Question No: 9 (Marks: 1) - Please choose one
The characteristics of inevitability and good judgment in handling situations make up which of the following dimension of trust?
► Integrity
► Competence
► Uniformity
► Consistency
Question No: 10 ( Marks: 1 ) - Please choose one
Formal power can arise out of which of the following?
► Formal authority
► Control of information
► Ability to coerce or reward
► All of the given options
Question No: 11 ( Marks: 1 ) - Please choose one
Jafer comes to you with a request for funds for a project. He reminds you that company policy supports his position. He is using which of the following political tactic?
► Legitimacy
► Co-optation
► Coalitions
► Consultation
Question No: 12 ( Marks: 1 ) - Please choose one
There are several things that can assist a large organization to decentralize, including:
► Increasing complexity of the organization
► Specialization of products/market/technology
► Adding more senior managers
► Becoming less formal in design and procedures
Question No: 13 ( Marks: 1 ) - Please choose one
Which one of the following dichotomies of organizational structure specifically defines where decisions are made?
► Complexity/simplicity
► Specialization/enlargement
► Formalization/in formalization
► Centralization/decentralization
Question No: 14 ( Marks: 1 ) - Please choose one
Which of the following would be an example of an organization split up functionally?
► A computer company divides its employees according to the manufacturing, sales, customer service, and product development.
► A department store divides its employees by Southern, Western, Eastern and Northern regions
► An office supply store divides its employees according to individual customer services and corporate customer services.
► A car company divides its employees into car models. Employees are responsible for development, marketing, and sales.
Question No: 15 ( Marks: 1 ) - Please choose one
A company redesigns the jobs of the workers in accounts receivables, so that instead of simply billing customers, they will also be responsible for following up on non-payment, liaising between customers and the departments billing them, and other related tasks. What term would best be used to describe these changes?
► Job rotation
► Job enlargement
► Job enrichment
► Job sharing
Question No: 16 ( Marks: 1 ) - Please choose one
How do most employees react to job enlargement efforts?
►Unqualified approval
►Somewhat enthusiastically
►With a lack of enthusiasm
►The reaction tends to be mixed
Question No: 17 ( Marks: 1 ) - Please choose one
Which one of the following is NOT an example of regional economic alliances?
►Democratic Union of Hungarians ►North American Free Trade Agreement
►Caribbean Community
Question No: 18 ( Marks: 1 ) - Please choose one
Personal management skills such as attitudes and behaviors that drive one's potential for growth and team work skills is called _____________.
►Soft skills
►Hard skills
►Technical skills
►None of the given options
Question No: 19 ( Marks: 1 ) - Please choose one
A manger is helping his subordinates to explore, and possibly resolve, personal problems. What is he doing?
►Counseling
►Training
►Negotiating
►Coaching
Question No: 20 ( Marks: 1 ) - Please choose one
Measuring performance, providing feedback and conducting progress review is called:
► Planning
► Developing
► Monitoring
► Leading
Question No: 21 ( Marks: 1 ) - Please choose one
---------------- is a management strategy aimed at embedding awareness of quality in all organizational processes.
► Development
► Standards
► Benchmarking
► TQM
Question No: 22 ( Marks: 1 ) - Please choose one
All of the following include behavioral symptoms of stress EXCEPT:
► Asthma
► Bad moods
► Being irritable
► Defensiveness
Question No: 23 ( Marks: 1 ) - Please choose one
Introducing new equipment tools or operating methods are examples of change in:
► People
► Strategies
► Technology
► Structure
Question No: 24 ( Marks: 1 ) - Please choose one
Human Resource Manager in an organization possesses_____________.
► Top level authority
► Middle level authority
► Staff authority
► Line authority
Question No: 25 ( Marks: 1 ) - Please choose one
Which of the following best describes HRM activities ?
► Hiring, selecting and training people
► Hiring, selecting and firing people
► Hiring, motivating and retaining people
► Recruiting, preparing, stimulating and retaining people
Question No: 26 ( Marks: 1 ) - Please choose one
Supervisor rates Huma, who is an average worker as “excellent” on all of her performance evaluations. What rating error you can identify?
► Leniency error
► Central tendency
► Similarity error
► Single criterion
Question No: 27 ( Marks: 1 ) - Please choose one
Performance evaluations are used as a mechanism for all of the following EXCEPT:
► Identifying training and development needs
► Monitoring the success of marketing strategies
► Determining promotions of employees
► Human resource planning
Question No: 28 ( Marks: 1 ) - Please choose one
Most important elements in managing culture include all EXCEPT:
► What leaders pay attention to
► How leaders react to crises
► How leaders behave
► What leaders think about work
Question No: 29 ( Marks: 1 ) - Please choose one
All of the following are factors that serve to sustain
organizational cultures EXCEPT:
► Selection
► Orientation
► Socialization
► Economy
Question No: 30 ( Marks: 1 ) - Please choose one
The managers can correct poor performance of employees by using which of the following technique?
► Recognition & Appreciation
► Job Enlargement / Enrichment
► Advancement
► Establish the social contract
Question No: 31 ( Marks: 1 ) - Please choose one
Which of the following type of questionnaire is used in collecting job analysis information?
► Structured
► Unstructured
► Both structured and unstructured
► None of the given options
Question No: 32 ( Marks: 1 ) - Please choose one
Which of the following is least likely to be considered an outcome of job satisfaction?
► Performance
► Absenteeism/turnover
► Professional jealousy
► Organizational citizenship behavior
Question No: 33 ( Marks: 1 ) - Please choose one
In general, how do leaders exercise legitimate power?
► Issuing formal requests
► Maintaining credibility
► Making requests in a demanding tone
► Keeping aware of subordinates’ actions
Question No: 34 ( Marks: 1 ) - Please choose one
The conflict that occurs between a company and a union during a strike is:
► Interpersonal
► Intergroup
► Interorganizational
► Intragroup
Question No: 35 ( Marks: 1 ) - Please choose one
Which approach to conflict management would be most appropriate for a culture that values collectivism?
► Competing
► Avoiding
► Accommodating
► Collaboration
Question No: 36 ( Marks: 1 ) - Please choose one
Which of the following is the organizational source of resistance to change?
► Fear of unknown
► Economic threat
► New social relationship
► Fixed investment
Question No: 37 ( Marks: 1 ) - Please choose one
The CEO of ABC manufacturer is not satisfied with the sales of his products. He has decided to operate in international market to earn the targeted sales. What can be the possible reason of this expansion?
► To work with untrained labor
► To avoid cultural diversity
► To acquire resources
► To work under poor working conditions
Question No: 38 ( Marks: 1 ) - Please choose one
Ali is working in an organization where his boss has a very authoritative personality. He always threatens him by explanation calls and termination warnings. Which of the following factor is causing stress for him?
► Supervisor
► Salary
► Security
► Safety
Question No: 39 ( Marks: 1 ) - Please choose one
Which of the following criteria are most important for organizations regarding performance appraisal?
► Traits
► Individual task outcomes
► Behavior
► Attitude
Question No: 40 ( Marks: 1 ) - Please choose one
Hamza is a marketing manager in an organization. He was highly rated by his supervisor because he always volunteers himself for extra duties and is famous for attaining very few leaves. Identify the criteria on which his performance has been evaluated.
► Traits
► Individual task outcomes
► Behavior
► Lean work habit
Question No: 41 ( Marks: 1 ) - Please choose one
Which of the following is the input of a System Approach?
► Products
► Profits
► Managerial Skills
► Services
Question No: 42 ( Marks: 1 ) - Please choose one
Which of the following is an example of terminal value?
► Self control
► Ambition
► Politeness
► Inner harmony
In TL Corporation, wearing jeans in production department is considered as appropriate but not perceived suitable for marketing or legal department. Which of the following factor is influencing the perception in this example?
► Perceiver
► Target
► Situation
► Context
Question No: 44 ( Marks: 1 ) - Please choose one
Mr. Usman is working in a temporary team that highlights specific problems in the workplace. This team can be called as:
► Quality circle
► Product development team
► Virtual teams
► Problem-solving team
Question No: 45 ( Marks: 1 ) - Please choose one
Which of the following statement is TRUE regarding trait theories?
► Fit traits to various situations
► Emphasize the situation in classifying approaches to leadership
► Suggest leaders are born and not made
► Focus on leaders physical attributes, personality, and abilities
Question No: 46 ( Marks: 1 ) - Please choose one
Which type of team meets to discuss ways to improve quality, efficiency, and the work environment?
► Self-managed
► Virtual
► Problem-solving
► Cross-functional
Question No: 47 ( Marks: 1 ) - Please choose one
Mr. Ali is a finance manager in an organization. He works overtime to finish a task because he is very committed to his work. On the other hand he also wishes to leave on time because he has many responsibilities towards his family. He is facing which of the following conflict?
► Inter-role Conflict
► Intrapersonal Conflict
► Intra-role Conflict
► Interpersonal Conflict
Question No: 48 ( Marks: 1 ) - Please choose one
Ahmed is an auto worker, he installs tail-lights one week and windshields on the next week. It is an example of which of the following work redesign options?
► Job enlargement
► Job enrichment
► Job rotation
► Job specification
Question No: 49 ( Marks: 3 )
Describe the circumstances under which an organization should change its culture.
Question No: 50 ( Marks: 3 )
What are the three essential parts of the high performing organizations?
Question No: 51 ( Marks: 5 )
The more routine the technology, the more mechanistic the organization should be. Do you agree with this statement? Explain.
Question No: 52 ( Marks: 5 )
TQM has gained great importance in today's organizations. Explain the essential elements of TQM.
Question No: 53 ( Marks: 5 )
Story telling has become an increasingly important way for organizations to transmit important values. Do you agree or not? Discuss.
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