ALL UNIVERSITIES AND SERVICE COMMISSIONS PAST PAPERS IN PAKISTAN: Re: ::: vuaskari.com ::: Re: :::::::II VU ASKARI_HRM II::::::: Help Needed: HRM624 Conflict Management Assignment !

Friday, April 22, 2011

Re: ::: vuaskari.com ::: Re: :::::::II VU ASKARI_HRM II::::::: Help Needed: HRM624 Conflict Management Assignment !

Did you read this mail completely Miss Ayesha? That is very bad when you are helped and given a lead and still you crib. Come on grow up please.

On 22 April 2011 00:28, Admin Askari <vuaskarihelpline110@gmail.com> wrote:

Please see this mail for your preparation of solutions. Do not copy and try making your own. Its just an idea solution.

2011/4/18 Admin Askari <vuaskarihelpline110@gmail.com>

The Tylenol Crisis
In the fall of 1986 a Consumer Products company, was confronted with a crisis when seven
people died furtively. Authorities resolute that each of the people that died had ingested an
Extra-Strength Tylenol capsule laced with cyanide. The news of this incident traveled quickly
and was the cause of a massive, nationwide panic. These poisonings made it necessary for the
company to launch a public relations program immediately, in order to save the integrity of
both their product and their corporation as a whole.

The tainted Tylenol capsules were from four different manufacturing lots. Evidence suggests
that the pills were taken from different stores over a period of weeks or months. The bottles,
some of which had five or less cyanide laced capsules and one which had ten, were tampered
with and then placed back on the shelves of five different stores.

After this crisis, the company was faced with quite a dilemma. They needed to find the best
way to deal with the tampering, without destroying the reputation of their company and their
most profitable product, Tylenol. "I don't think they can ever sell another product under that
name," advertising genius Jerry Della Femina told the New York Times in the first days
following the crisis.

Questions:

a) How this crisis can be turned into an opportunity for the organization? (Marks 7.5)

b) Suggest some ways to deal with or prevent uncertain conflicts constructively.

(Marks 7.5)
Dear Friends! Tylenol is a medicine for general use like Dispirine in Pakistan. It is good for all types of pains, temperature, cough and flue etc. It is available on Doc's advise in U.S.A.
However this was issue was raised in USA when the packing was tempered. Now two different issues are on line to discuss.
One. How to make this dilemma into an opportunity?
two: How to deal such conflicts in future but constructively?

Review these issues now:
Saving the packing, company has understood the issue of tempering so now a campaign for public may be launched to know that the company is being given a bad name by mafia. So they may use it in the favour.

Such conflicts may be seen with following preventive options:
a. Better sealing and packing
b. Instructions to ensure purchase of sealed packs only
c. Public may be made aware of such issues
d. Public relations may be made and maintained
e. Ensure that company has good feedback system
f. Better conflict / disaster dealing management may be hired to deal with situations.

Also see this link for better preparation.
http://search.mywebsearch.com/mywebsearch/GGmain.jhtml?searchfor=Tylenol+Crisis&ind=2011040803&si=24656&n=77de0c23&id=ZJxdm130YYpk&ptnrS=ZJxdm130YYpk&st=sb&ptb=1yLB055PfwleU2yFInZo2Q

On 18 April 2011 10:41, Umair yaqoob <ipakipower@gmail.com> wrote:

Aslaam-0-alikum !!

Every Body do some work . .

add your views and ideas regarding this assignment.

Admin kindly give us some idea.

thxn ..

Assignment File Attached.

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