Sr. No. | Statements/Scenarios | System Name |
1 | Employees are motivated, involved and empowered by the organization. | World class system |
2 | Organization is commanded by the top management and subordinate have no right to take part in decision making. | Dysfunctional System |
3 | Systems are implemented for performance, measurement and improvement. | Developing system |
4 | Cross functional teams take initiatives to improve the system of the organization. | Awakening System |
5 | Organization provides poor quality products to the consumer and consumers are dissatisfied from the organization. | Dysfunctional System |
6 | Have long term focus and overall performance is more than industry norms. | World class system |
7 | Overall performance remains below the industry norms. | Dysfunctional system |
8 | Organization knows that retention of satisfied customer is the key to success. | Maturing system |
9 | Main focus of organization is on money or profit rather than customer retention. | Dysfunctional system
|
10 | Overall performance is equal to industry norms. | Maturing system |
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