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Answers with logic are required

(1)Which of the following is not included in the performance indicators based on objective data?(a)Delivered part quality performance(b)Customer calmness excluding field returns(c)Delivery schedule performance(d)Customer notifications related to quality or delivery issues

 

(2)Total organization excellence(TOE) can be done for(a)production people(b)marketing people(c)finance people(d)All staff members

All of the following steps are included in ISO registration process except(a)pre assessment by the registrar(b)take corrective action(c)Final assessment by the registrar(d)selection of registrar

 

Which of the following depicts conformance a dimension of quality?(a)Exterior finish(b)Meeting specifications(c)Brand name(d)Ease of repair