::: vuaskari.com ::: ENG301 Assignment 3 => Question No 2 => solution Fall 2012

ENG301 Question No 2 solved with referrence of handout and also in which i mentioned the page no of handout.

if u have any doubt then u see in the handout, page no who mentioned in the front of correct answer.

Q2.      Choose the correct option.    (5)

 

1.      Which of the following descriptions best describes the claim letter?

a.      Letters about complaints are called claim letters. (page 90)

b.      The inauguration letter is called a claim letter.

c.       A short letter about official inquiry is called a claim letter.

d.      All the above

 

2.      An adjustment letter is:

a.       Letter to adjust employees

b.      Request for a response

c.       Reply to a complaint (page 92)

d.      Response to an inquiry

 

3.      Usually adjustment letter is written when:

a.       The customer is at fault.

b.      The company is at fault. (page 92)

c.       Either company or customer is at fault.

d.      All of the above

 

4.      A collection letter should always be:

a.      Persuasive (page 99)

b.      Enthusiastic

c.       Apologetic

d.      Inquisitive  

 

5.      In a solicited letter:

a.      The organization is invited to respond to the sales message. (page 101)

b.      The customers visit the company by their choice.

c.       The quality assurance is asked for.

d.      None of the above

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