MCM301 Final term paper

MCM301 Communicational Skills

Final Term Examination – Spring 2005

http://www.allvupastpapers.blogspot.com/  

Time Allowed: 150 Minutes

INSTRUCTIONS:

􀂃 All questions are compulsory.

􀂃 This exam consists of 5 Multiple Choice Questions (MCQ's), 6 short questions and 2

Descriptive questions.

􀂃 You should try to complete MCQ's in 10 - 20 minutes in order to give yourself 100 -110

minutes for descriptive questions.

http://www.allvupastpapers.blogspot.com/  

􀂃 For each MCQ, read the choices available and select the choice which you consider is the

correct answer.

􀂃 You may wish to pace yourself with your own watch, but the Supervisor will be the official

timekeeper of the test.

􀂃 Remember not to spend too much time on any one MCQ. Since all MCQs carry equal marks, it

is important to manage your time and response to test questions effectively.

􀂃 Failure to comply with the Supervisor's directions will result in your test being cancelled.

Please comply with supervisor's directions to avoid any unpleasant event.

Total Marks: 55 Total Questions: 13

Question No. 1 Marks : 10

http://www.allvupastpapers.blogspot.com/  

What do you understand by Planning Stage in Effective Business Writing?

Question No. 2 Marks : 02

Since the goal in preparing direct-inquiry letters is to make responding as easy as possible

for the recipient, one need not be particularly concerned about motivating the recipient to

respond.

oo

False

True

http://www.allvupastpapers.blogspot.com/  

Question No. 3 Marks : 02

We exchange ideas, and not symbols that stand for ideas.

o True

o False

Question No. 4 Marks : 05

Briefly define Self Concept?

Question No. 5 Marks : 05

What is nonverbal communication? Explain any two elements of nonverbal

communication in detail.

http://www.allvupastpapers.blogspot.com/  

Question No. 6 Marks : 05

What do you understand by claim letter?

Question No. 7 Marks : 05

Differentiate between critical listening and emphatic listening.

Question No. 8 Marks : 02

Formal English is the language of business correspondence

o True

o False

Question No. 9 Marks : 02

The channel in the communication process is the medium that the sender uses to

transmit the message to the receiver.

o True

o False

http://www.allvupastpapers.blogspot.com/  

Question No. 10 Marks : 02

Almost every customer who makes a claim is emotionally involved; therefore, the

direct method is usually the best approach for a refusal.

o True

o False

Question No. 11 Marks : 05

How to effectively overcome communication barrier?

http://www.allvupastpapers.blogspot.com/  

Question No. 12 Marks : 05

What do you understand by flipcharts?

Question No. 13 Marks : 05

Identify five suggestions of a "do-nature" when preparing disappointing-news messages.

http://www.allvupastpapers.blogspot.com/  

By ADEEL ABBAS, Bhakkar. AdeelAbbasbk@gmail.com