FinalTermTERM EXAMINATION
Fall 2008
MCM301- Communication skills
Question No: 1 ( Marks: 1 ) - Please choose one
When people ask you for information and you can’t honor the request, you may answer with:
► Direct approach only
► Indirect approach only
► None of the given options
► Both direct and indirect approach
Question No: 2 ( Marks: 1 ) - Please choose one
In a well written disappointing newsletter all of the following points are important, except:
► Enough detail to make the reason for the refusal logically acceptable
► Explaining the company’s policy as logical rather than rigid
► Offering an apology for the decision
► Avoiding negative personal expressions
Question No: 3 ( Marks: 1 ) - Please choose one
Which of the following is not a part of the writing plan of a reservation letter?
► A fast-start opening which identifies the type of room desired and the days needed
► A section which mentions arrival and departure times
► A section describing the quality of the room you booked in the other hotel
► A courteous, action-oriented closing, which mentions your desire for a confirmation
Question No: 4 ( Marks: 1 ) - Please choose one
The letters written to book some place like room, hall etc are called:
► Informal social invitation letters
► Reservation letters
► Claim letters
► Order letters
Question No: 5 ( Marks: 1 ) - Please choose one
Which of the following is not suggested for an appropriate ending of business writing (request letters)?
► Keep the ending paragraph as long as circumstances allow.
► State who is to perform the desired action if the action is to be performed by someone other than the reader.
► Include reader-benefit material, if appropriate.
► Avoid the inclusion of negative information in the ending.
Question No: 6 ( Marks: 1 ) - Please choose one
In a direct request letter, request can be presented in:
► Middle paragraph
► Closing sentence
► First sentence
► Closing paragraph
Question No: 7 ( Marks: 1 ) - Please choose one
Which of the following is NOT the stage of effective business writing?
► Planning Stage
► Organizing Stage
► Drafting Stage
► Body Composition Stage
Question No: 8 ( Marks: 1 ) - Please choose one
While preparing for effective business writing Drafting Stage involves all of the following EXCEPT:
► Develop appropriate beginning paragraph
► Compose the body
► Develop appropriate ending paragraph
► Editing
Question No: 9 ( Marks: 1 ) - Please choose one
Which of the following is NOT a result of incomplete messages?
► Loss of goodwill
► Loss of valued customers
► Loss of sales
► Gaining the good name
Question No: 10 ( Marks: 1 ) - Please choose one
“His GPA in 2000 (MBA) was 3.9 on a four point scale.” Which of the following is a correct and more concrete form of this statement?
► His GPA was 3.9 on a four point scale.
► His GPA was good in 2000.
► He got a good score in his MBA Program.
► All of the given options
Question No: 11 ( Marks: 1 ) - Please choose one
The vocabulary of informal writing is:
► Less difficult
► Tricky
► Intricate
► All of the given options
Question No: 12 ( Marks: 1 ) - Please choose one
Which one of the following is not a fallacy about resume?
► The purpose of a resume is to list all your skills and abilities.
► The more good information you present about yourself in your resume, the better.
► If you want a really good resume, have it prepared by a resume service.
► The objective of a resume is to kindle the employer interest and generate an interview.
Question No: 13 ( Marks: 1 ) - Please choose one
The suggested plan for a sales letter includes all of the following elements, EXCEPT:
► An opening that could detract the reader’s attention
► A section that captures the reader’s interest in the product or service you are selling
► A section designed to establish desire and conviction on the part of the reader
► A courteous, action-oriented closing
Question No: 14 ( Marks: 1 ) - Please choose one
Where do cultural styles of audience in persuasion tend to differ?
► Differ in their responses to persuasive appeals
► Differ in their levels of visible emotion
► Differ in how they regard supporting materials
► All of the given options
Question No: 15 ( Marks: 1 ) - Please choose one
When scientists note that the average temperature is rising each year in Sydney Cairo Tokyo
► Emotional
► Narrative
► Deductive
► Inductive
Question No: 16 ( Marks: 1 ) - Please choose one
What do motivational appeals refer to?
► Emotions
► All of the given options
► Values
► Psychological needs
Question No: 17 ( Marks: 1 ) - Please choose one
Which of the following methods cannot be used to capture attention in the opening paragraph of a persuasive message?
► Use of color
► Use of receiver's name
► Use of conjunction
► Use of an interjection
Question No: 18 ( Marks: 1 ) - Please choose one
Which of the following must NOT be adopted in preparing disappointing news messages?
► Use sales-promotion material whenever appropriate.
► Consider using an implicit refusal rather than an explicit refusal.
► Capitalize on what you can do for the reader rather than what you cannot do.
► Use negative words or phrases.
Question No: 19 ( Marks: 1 ) - Please choose one
All of the following functions are performed by a good buffer, except:
► Compliments the reader
► Expresses your appreciation for being thought of
► Assures the reader of your attention to the request
► Indicates your lack of understanding of the reader’s needs
Question No: 20 ( Marks: 1 ) - Please choose one
All of the following is achieved by adopting audience centered tone in a disappointing news message, EXCEPT:
► Accepting that your disappointing-news represents a firm decision
► Understanding that, under the circumstances, your decision was fair and reasonable
► Remain well disposed toward your business
► Destroying the receiver’s pride
Question No: 21 ( Marks: 1 ) - Please choose one
Which of the following is true about goodwill messages?
► Seemingly informative
► Presented to change attitudes
► Presented to change behaviors
► All of the given options
Question No: 22 ( Marks: 1 ) - Please choose one
Which statement would be the best close for an adjustment letter?
► We regret the trouble that the faulty keyboard caused you.
► Your new keyboard is being air expressed to you.
► Your business is appreciated.
► You may be interested in upgrading your internal memory with our inexpensive chips.
Question No: 23 ( Marks: 1 ) - Please choose one
The direct plan can be used for:
► Sales messages
► Request refusals
► Claims
► None of the given options
Question No: 24 ( Marks: 1 ) - Please choose one
Bc is an abbreviation of which of the following?
► Blind copy
► Branded copy
► Begged copy
► Before copy
Question No: 25 ( Marks: 1 ) - Please choose one
Which of the following method of outlining topic presents the specific information first, followed by the conclusion?
► Direct method
► Indirect method
► Supporting method
► Sustaining method
Question No: 26 ( Marks: 1 ) - Please choose one
While preparing for effective business writing Planning Stage involves all of the following EXCEPT:
► Determine your purpose
► Consider your reader
► Determine the appropriate content
► Choose your clothes
Question No: 27 ( Marks: 1 ) - Please choose one
Example of small group through put processes include:
► Solutions and decisions
► Group members' personal satisfaction
► Group norms
► Group members' abilities and skills
Question No: 28 ( Marks: 1 ) - Please choose one
Diversity is important to the success of groups. What does it imply?
► Group members should tolerate diversity
► Group members should encourage and support diversity
► Group members should be honest in their personal views toward diversity
► Co-cultures can contribute to group dysfunction if differences dominate group goals
Question No: 29 ( Marks: 1 ) - Please choose one
Visual aids perform which of the following functions?
► Emphasizing important points
► Illustrating how things work
► Illustrating how things are related to one another
► All of the given options
Question No: 30 ( Marks: 1 ) - Please choose one
Which of the following information is true for bar charts, simple column charts and multi-column charts?
► All can be used effectively for the same purpose
► Can be used to illustrate varied values
► Are usually not good visual aids
► All of the given options
Question No: 31 ( Marks: 1 ) - Please choose one
Which one of the following is NOT a common reason for disruptive behavior?
► Resistance to change.
► Resentment of the presenter.
► Repetition of behavior that is successful for the detractor.
► Reappearance of the presenter.
Question No: 32 ( Marks: 1 ) - Please choose one
How do having your hands on your hips, pointing with your index finger, and pounding your fists is commonly interpreted as?
► Open or confident
► Dictatorial or arrogant
► Insecure or nervous
► Happy or pleased
Question No: 33 ( Marks: 1 ) - Please choose one
When does a presentation begin?
► The moment you begin speaking.
► The moment you are asked to give a presentation.
► The moment you are in view of your listeners.
► The moment you decide on a topic for your presentation.
Question No: 34 ( Marks: 1 ) - Please choose one
Which of the following is the skill of speaking in distinct syllables?
► Articulation
► Fillers
► Inflection
► Monotone delivery
Question No: 35 ( Marks: 1 ) - Please choose one
Which one of the following is a method of arranging information by dividing it into parts?
► Spatial pattern
► Chronological pattern
► Topical pattern
► Logical pattern
Question No: 36 ( Marks: 1 ) - Please choose one
When a quotation is quite long for the introduction of speech, it is suggested that the presenter may:
► Use it as it is at the beginning of the presentation
► Use it as it is at the conclusion of the presentation
► Paraphrase the quotation to avoid confusion and/or boredom
► Decide not to take advantage of the quotation
Question No: 37 ( Marks: 1 ) - Please choose one
Which of the following is usually related to environmental factors that affect the communication?
► Listener barrier
► Sender barrier
► Physical barrier
► Resistance
Question No: 38 ( Marks: 1 ) - Please choose one
Which of the following barriers are most often the hardest to identify and reduce or eliminate?
► Physical barriers
► Listener barriers
► Sender barriers
► None of given options
Question No: 39 ( Marks: 1 ) - Please choose one
The sender analyzes the receiver's knowledge so that the he/she could:
► Compose the message at the proper level.
► Emphasize receiver benefits.
► Choose the approach to use in the message.
► Avoid making a negative impression.
Question No: 40 ( Marks: 1 ) - Please choose one
What does Communication breakdown mean?
► We have been ineffective in communication.
► We have been effective in communication.
► We have been helpful in communication.
► We physically broke communication.
Question No: 41 ( Marks: 1 ) - Please choose one
Farhan talking with his friend on telephone is an example of which type of communication?
► Mediated communication
► Mass communication
► Interpersonal communication
► Intrapersonal communication
Question No: 42 ( Marks: 1 ) - Please choose one
Which of the following is correct for the person who attaches meaning to a message?
► Channel
► Receiver
► Sender
► Encoder
Question No: 43 ( Marks: 3 )
What are the advantages of writing functional resumes?
Question No: 44 ( Marks: 3 )
Write down the elements of the suggested plan for writing a direct-inquiry letter?
Question No: 45 ( Marks: 3 )
What do you know about informational meetings? Explain.
Question No: 46 ( Marks: 5 )
Discuss the characteristics of good news letters.
Question No: 47 ( Marks: 5 )
What questions must be kept in mind while evaluating the work during editing stage?
Question No: 48 ( Marks: 10 )
What is a good news letter? Discuss the format or suggested plan adopted for the letters accepting invitations. (2+8)
Question No: 49 ( Marks: 10 )
Discuss the guidelines that must be followed for effective and courteous writing.
By ADEEL ABBAS, Bhakkar. AdeelAbbasbk@gmail.com
