MIDTERM EXAMINATION
Spring 2009
MGMT611- Human Relations (Session - 1)
Question No: 1 ( Marks: 1 ) - Please choose one
Ahmad is studying Human Relations in university. Which one of the following
benefits he will gain after studying this course?
Ability to manipulate others
Effectiveness in dealing with people
Sales techniques
Appreciation of people
Question No: 2 ( Marks: 1 ) - Please choose one
Which one of the following is a sum total of habits, traits and characteristics of an
individual?
Group
Sub-group
Personality
Attitude
Question No: 3 ( Marks: 1 ) - Please choose one
Amir is going to another country where he is facing the stress of cultural
differences, what kind of demands are the reasons of his stress?
Societal demands
Situational demands
Organizational demands
Social demands
Question No: 4 ( Marks: 1 ) - Please choose one Waleed feels that he is good, strong and best, it is his self __________ about himself.
Worth
Perception
Love
Esteem
Question No: 5 ( Marks: 1 ) - Please choose one
Minimum persons required for a group are:
Four
Three
Two
Five
Question No: 6 ( Marks: 1 ) - Please choose one
A social group towards which an individual feels loyalty and respect called:
Secondary group
Reference group
Out-group
In-group
Question No: 7 ( Marks: 1 ) - Please choose one
Strong and intimate relations are found in:
Primary group
Secondary group
Formal group
Informal group
Question No: 8 ( Marks: 1 ) - Please choose one
Which one of the following influences the behavior of the individuals?
Attitude
Sensation
Personality
Emotions
Question No: 9 ( Marks: 1 ) - Please choose one
Which one of the following approach focus on changing the way people think about
an entity or object?
Cognitive
Social
Behavioral
Social and behavioral
Question No: 10 ( Marks: 1 ) - Please choose one
Three of the key elements to ask questions when identifying the root cause of a
problem are:
Effects, consequences and results
Machines and facilities, attitudes and motivations
Qualitative, quantitative and neutral factors
People, materials and methods
Question No: 11 ( Marks: 1 ) - Please choose one
The accumulation of knowledge contributes to creativity because knowledge:
Can be substitute for intuition
Supplies the building blocks for generating and combining ideas
Prevents too much mental flexibility
Allows for the development of a traditional mental set
Question No: 12 ( Marks: 1 ) - Please choose one
A vertical thinker looks for one best solution to a problem. In contrast, a(n)
____________ seeks to find many possible solutions to a problem.
Lateral thinker
Intelligent thinker
Emotionally intelligent person
Environmental thinker
Question No: 13 ( Marks: 1 ) - Please choose one
Which of the following drug, dulls the senses, facilitates sleep and is addictive with
long-term use?
Narcotic
Depressants
Drug abuse
Stimulants
Question No: 14 ( Marks: 1 ) - Please choose one
Which one of the following is NOT the way to cope with the loss of a relationship?
Pamper yourself
Get emotional support
Give yourself time to heal
Lag behind positive outcome
Question No: 15 ( Marks: 1 ) - Please choose one
In communication process, noise refers to:
The voice quality of both the sender and receiver
Conversations between sender and receiver
Anything that distorts or blocks a message
The background sounds that take place during the message
Question No: 16 ( Marks: 1 ) - Please choose one
One of the major benifit of high self-esteem is:
Increased worker involvement on teams
Good mental health
Increased absenteeism
Decreased complaints from unionized workers
Question No: 17 ( Marks: 1 ) - Please choose one
person:
Imagines being in control of a situation
Forms an image of what went wrong in the past
No longer has to prepare for fight
Visualizes asking the right questions
Question No: 18 ( Marks: 1 ) - Please choose one
Ahmad communicates clearly and convincingly disarms conflicts to builds strong
personal bonds. Ahmad is very good in:
Musical intelligence
Choosing easy projects to avoid conflict
Delegating
Relationship management
Question No: 19 ( Marks: 1 ) - Please choose one
Salma lies and misrepresents facts, she disclose confidential information to others to
promote herself, she has a problem with:
Charisma
Empathy
Cognitive skills
Ethics
Question No: 20 ( Marks: 1 ) - Please choose one
A typical act of a servant leader should be to:
Work for a salary no higher than that of group members
Expect group members to act like his or her personal servant
Ask group members what they want to achieve
Volunteer to do custodial work for the department
Question No: 21 ( Marks: 1 ) - Please choose one
Religious diversity is most likely to affect workplace behavior because religious
practices sometimes influence:
Which gender a person is willing to work with
Whether or not a person will accept a salary increase
Whether employees demand a place of worship on company premises
Which hours and days people are willing to work
Question No: 22 ( Marks: 1 ) - Please choose one
A recommended technique for overcoming cross-cultural communication barriers is
to:
Use straightforward language and speak slowly and clearly
De-emphasize nonverbal communication
Insist on a common code of etiquette
Place considerable weight on the sender’s appearance
Question No: 23 ( Marks: 1 ) - Please choose one
A person with a strong work ethics is likely to do all but prefer:
Perform well on even minor tasks
Get projects completed on time
Ask a coworker to handle free-floating responsibility
Assume personal responsibility for problems
Question No: 24 ( Marks: 1 ) - Please choose one
Carefully monitors the work of group members
Has responsibility for small computers in the office
Enjoys punishing group members for small mistakes
Gives group members too much freedom
Question No: 25 ( Marks: 1 ) - Please choose one
Which of the following is suggested way of being a team player?
Maintain honest and open relationships
Follow the golden rule
Make other people feel important
The entire above are suggested ways
Question No: 26 ( Marks: 1 ) - Please choose one
Which of the following is the best example of a cultural norm?
The average height of adults
Respect for elder people
Focus on non verbal communication
The age of the civilization
Question No: 27 ( Marks: 1 ) - Please choose one
Which of the following is NOT one of the suggestions for becoming more
charismatic?
Be emotionally expressive and warm
Avoid being candid
Be self promoting
Be willing to take personal risks
Question No: 28 ( Marks: 1 ) - Please choose one
Bouncing back from setbacks and embarrassments is often referred as
___________.
Resilience
Jumping
Helping
Driving
Question No: 29 ( Marks: 1 ) - Please choose one
Companies who have an educated workforce and workers have high self-esteem and
are likely to exhibit increased:
Behaviors that lead to a competitive advantage
Stress levels
Wages and salary costs
Turnover and absenteeism
Question No: 30 ( Marks: 1 ) - Please choose one
Ahmad is very much outspoken, use gestures and facial expressions while
communicating with others. He has which type of communication style?
Emotive
Directing
Reflective
Versatility
Question No: 31 ( Marks: 5 )
How your self perception emerges out of your relations with others like your family
and friends? Discuss with two examples. (2.5+2.5)
Question No: 32 ( Marks: 10 )
Describe any four steps that help you to build up self confidence. (2.5+2.5+2.5+2.5)
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