MIDTERM EXAMINATION
Spring 2009
MGMT611- Human Relations (Session - 1)
Question No: 1 ( Marks: 1 ) - Please choose one
Field of Human Relations concentrate on which of the following?
Provides ways to get information about people’s private lives
Shows management how to get what they want from their employees
Applies specific techniques for dealing with all employees in the same way
Studies individuals and groups in organizations
Question No: 2 ( Marks: 1 ) - Please choose one
A social group towards which an individual feels loyalty and respect called:
Secondary group
Reference group
Out-group
In-group
Page 13) In-group
• An in-group is a social group towards which an individual feels loyalty and respect, usually due to
membership in the group.
Question No: 3 ( Marks: 1 ) - Please choose one
All of the following are the characteristics of a secondary group EXCEPT:
Long-lasting relationships
Impersonal relations
Large in size
Specific interest
Long-lasting relationships is characteristic of primary group
Page 13) Primary groups
• Groups consisting of intimate, face-to-face interaction and relatively long-lasting relationships.
WWW.ALLVUPASTPAPERS.BLOGSPOT.COM
Question No: 4 ( Marks: 1 ) - Please choose one
Which one of the following is NOT the ethical behavior that is usually practiced?
Punishment
Reporting
Detection
Prevention
Question No: 5 ( Marks: 1 ) - Please choose one
Knowledge or intellectual beliefs are __________ components of attitude.
Cognitive
Behavioral
Social
Positive
Question No: 6 ( Marks: 1 ) - Please choose one
Ali understands the importance of developing an action plan in goal setting to:
Describe a method for reaching or achieve the goal
Establish rewards for attaining the goal
Establish penalties for not attaining the goal
Regulate the difficulty of the goal
Page 20) An action plan is needed to achieve goals.
WWW.ALLVUPASTPAPERS.BLOGSPOT.COM
Question No: 7 ( Marks: 1 ) - Please choose one
A realistic goal is one that:
Includes money as well as happiness
Is relatively easy to attain
Matches the employer’s desires
Regulates the right amount of challenge
Set Realistic Goals: A realistic goal represents the right amount of challenge for the person
pursuing the goal
Question No: 8 ( Marks: 1 ) - Please choose one
A key characteristic of self-disciplined people is that they:
Impose punishment and suffering on themselves
Rebel against goals set by management
Find very little joy in working
Work toward attaining goals without being distracted
WWW.ALLVUPASTPAPERS.BLOGSPOT.COM
Question No: 9 ( Marks: 1 ) - Please choose one
A person makes a decision when he or she:
Chooses one alternative from several
Faces a crisis
Identifies a gap between the real and the ideal
Engages in rigid efforts
Page 22) Decision making to solve a
problem means selecting one alternative from the various alternative solutions that can be pursued.
Question No: 10 ( Marks: 1 ) - Please choose one
The characteristics of creative workers include:
Personality
Intellectual abilities
All of the given options
Knowledge
Page 23) Following are the characteristics of the creative workers
1. Knowledge
2. Intellectual Abilities
3. Personality
Question No: 11 ( Marks: 1 ) - Please choose one
The saying, “Necessity is the mother of invention,” emphasizes the contribution of
________ to creativity.
Intrinsic motivation
Environmental conditions
Certain mental activities
Capability
WWW.ALLVUPASTPAPERS.BLOGSPOT.COM
.
Question No: 12 ( Marks: 1 ) - Please choose one
During electronic brainstorming, suggestions from group members are:
Stored in a file for review at a later time
Entered into the computer and seen by other group members
Edited automatically for spelling and grammar
Processed through the cellular phone
Page 26) 1.Electronic Brainstorming. In electronic brainstorming, group members simultaneously enter
their suggestions into a computer, and members can still build on each other’s ideas.
Question No: 13 ( Marks: 1 ) - Please choose one
Ali plays the roles of explorer, artist, judge and lawyer. He is working for:
Collecting as much evidence as you can before offering a suggestion
Judging whether an idea has merit
Getting creative idea implemented
Searching through documents for a good idea
Page 26) Improving creativity
8. Play the roles of explorer, artist, judge, and lawyer
Question No: 14 ( Marks: 1 ) - Please choose one
Which one of the following attitude is a tendency to act in such a way that one’s
behavior works against his/her own interests.
Abnormal
Emotional
Self-defeating
Self-praising
Page 27) Self-defeating attitude is a tendency to act in such a way that one’s behaviour works against his/her
own interests, either intentionally or unintentionally.
WWW.ALLVUPASTPAPERS.BLOGSPOT.COM
Question No: 15 ( Marks: 1 ) - Please choose one
Hostile relationships between two people are based on differences in:
Personal attributes
Preferences
Interests, values and styles
All of the given options
Defines a hostile relationship between two individuals where the individuals argue on major issues and feel heightened stress and aggression when they are together.
.Question No: 16 ( Marks: 1 ) - Please choose one
What kind of personality verbally and sometimes physically attacks others
frequently?
Aggressive
Constructive
Dynamic
Persuasive
Page 31) Aggressive personalities are people who verbally, and sometimes physically, attack others
frequently.
Question No: 17 ( Marks: 1 ) - Please choose one
All of the following are suggested techniques for overcoming communication
barriers when using presentation technology EXCEPT:
Reveal points ahead of time before they are needed
Synchronize the slides with your comments
Keep the slide in view until the audience gets the point
Talk to the audience not to the screen
WWW.ALLVUPASTPAPERS.BLOGSPOT.COM
Question No: 18 ( Marks: 1 ) - Please choose one Tendency to seek and enjoy social relationships with others called:
Sociability
Hostility
Resentment
Supremacy
Page 42) • Sociability: Tendency to seek and enjoy social relationships with others
Question No: 19 ( Marks: 1 ) - Please choose one
To develop Asma’s self confidence she should:
Learn to rely mostly on intuition
Develop a base of knowledge for problem solving
Use enough negative self-talk to appear humble
Downplay acquiring a lot of facts
Page 47) A bedrock strategy for projecting self-confidence is to develop a base of knowledge that enables a person to
provide sensible alternative solutions to problems
Page 44) Self-confidence is a product of gaining and using knowledge to do things.
Question No: 20 ( Marks: 1 ) - Please choose one
Ahmad communicates clearly and convincingly disarms conflicts to builds strong
personal bonds. Ahmad is very good in:
Musical intelligence
Choosing easy projects to avoid conflict
Delegating
Relationship management
Disarm the opposition is a method of conflict resolution in which you disarm the criticizer by
agreeing with his or her criticism of you. The act of agreeing is disarming if you agree with the
criticism, the criticizer no longer has reason to use his or her armament
WWW.ALLVUPASTPAPERS.BLOGSPOT.COM
Question No: 21 ( Marks: 1 ) - Please choose one
Which of the following is/are considered to be characteristics of a charismatic
leader?
Vision
Passion, enthusiasm and excitement
Sense of humor
All the characteristics included
Page 51) Charisma:
a. Vision. Effective leaders create a visual image of where the organization, or unit, is headed. Effective
leaders project ideas and images that excite people, and therefore inspire employees to do their best.
b. Passion, Enthusiasm, and Excitement. Because of their contagious excitement, charismatic
leaders stimulate group members. Enthusiasm helps build good relationships with team members, and
excitement is contagious. The leader can express enthusiasm verbally and nonverbally through gestures,
nonsexual touching, and so forth.
c. Sense of Humor:
Humor is a component of charisma, and a contributor to leadership effectiveness. Humor helps leaders
influence people by reducing tension, relieving boredom, and defusing anger. The most effective form of
humor is tied to the situation rather than telling rehearsed jokes.
Question No: 22 ( Marks: 1 ) - Please choose one
As a result of _______________, people overestimate the probability that a given
member of a group will have an attribute of his or her category.
Stereotypes
Discrimination
Prejudice
Bias
Page 59) As a result of stereotypes, people overestimate the probability that a given
member of a group will have an attribute of his/her category.
Question No: 23 ( Marks: 1 ) - Please choose one
Ali has high-cultural sensitivity, so he is likely to:
Regard people from different cultures as pretty much the same
Be too sensitive to criticism from people from different cultures
Recognize non verbal communications among cultures
Overlook nuances in customs among cultures
Develop Cultural Sensitivity:
To relate well to someone from a foreign country, a person must be alert to possible cultural differences.
Cultural sensitivity is an awareness of and a willingness to investigate the reasons why people of another
culture act as they do. A person with cultural sensitivity will recognize certain nuances in customs that will
help build better relationships from cultural backgrounds other than his or her own. Raise your antenna and
observe carefully what others are doing.
WWW.ALLVUPASTPAPERS.BLOGSPOT.COM
Question No: 24 ( Marks: 1 ) - Please choose one
Which of following is NOT one of the suggested techniques for overcoming crosscultural
communication barriers?
Listen for understanding. Not agreement
Use commonly accepted business jargons
Observe culture differences and etiquette
Be alert to cultural differences in customs and behavior
Page 61) More steps to improve Cultural Relations:
. Be alert to cultural differences in customs and behavior.
. Use straightforward language and speak slowly and clearly.
. When the situation is appropriate, speak in the language of the people from another culture. If you speak a
few words in the language of others it will leave a good impression on him/her
. Observe cultural differences in manners/customs.
. Be sensitive to differences in nonverbal communication. (The American thumb and finger symbol for
“OK” is particularly hazardous.)
. Do not be diverted by style, accent, grammar, or personal appearance.
. Listen for understanding, not for agreement or disagreement.
. Be attentive to individual differences in appearance.
Question No: 25 ( Marks: 1 ) - Please choose one
A recommended technique for overcoming cross-cultural communication barriers is
to:
Use straightforward language and speak slowly and clearly
De-emphasize nonverbal communication
Insist on a common code of etiquette
Place considerable weight on the sender’s appearance
Page 61) More steps to improve Cultural Relations:
. Be alert to cultural differences in customs and behavior.
. Use straightforward language and speak slowly and clearly.
. When the situation is appropriate, speak in the language of the people from another culture. If you speak a
few words in the language of others it will leave a good impression on him/her
. Observe cultural differences in manners/customs.
. Be sensitive to differences in nonverbal communication. (The American thumb and finger symbol for
“OK” is particularly hazardous.)
. Do not be diverted by style, accent, grammar, or personal appearance.
. Listen for understanding, not for agreement or disagreement.
. Be attentive to individual differences in appearance.
Question No: 26 ( Marks: 1 ) - Please choose one
A person with a strong work ethics is likely to do all but prefer:
Perform well on even minor tasks
Get projects completed on time
Ask a coworker to handle free-floating responsibility
Assume personal responsibility for problems
WWW.ALLVUPASTPAPERS.BLOGSPOT.COM
Question No: 27 ( Marks: 1 ) - Please choose one
A performance standard is a statement of what:
You must do to get a raise
The worker must do to retain a job
You hope to accomplish on the job
Constitutes acceptable performance
Page 65) A performance standard is a statement of what constitutes acceptable
Performance
.
Question No: 28 ( Marks: 1 ) - Please choose one
Which of the following is suggested way of being a team player?
Maintain honest and open relationships
Follow the golden rule
Make other people feel important
The entire above are suggested ways
Page 68) Be a Team Player
When you are working with people then show team spirit. An essential strategy for cultivating peers is to
function as a team player by such means as:
1. Share credit with co-workers.
2. Display a helpful, cooperative attitude.
3. To establish trust, keep confidential information private and give honest opinions.
4. Share information and opinions with co-workers.
5. Provide emotional support to co-workers.
6. Follow the golden rule (It means try to treat others the way you like to be treated by others)
7. Avoid actions that could sabotage or undermine the group in any way.
8. Attend company-sponsored social events.
9. Share the glory.
Question No: 29 ( Marks: 1 ) - Please choose one
Which of following is suggested technique for uplifting ones self-confidence?
Strive for peak performance
Use negative visual imagery
Use negative self-talk
Develop a solid knowledge base
Steps to build self-confidence:
These are certain steps which can be followed to build up self-confidence
Write down Personal Assets and Achievements:
• Develop a Solid Knowledge Base:
• Use positive self talk:
• Avoid Negative Self-Talk:
• Use Positive Visual Imagery:
• Strive for Peak Performance:
• Bounce Back from Setbacks and Embarrassments:
• Get Past the Emotional Turmoil:
• Find a Creative Solution to Your Problem:
Question No: 30 ( Marks: 1 ) - Please choose one
Bouncing back from setbacks and embarrassments is often referred as
___________.
Resilience
Jumping
Helping
Driving
Page 47) An effective confidence builder is to convince yourself that you can conquer adversity such as setbacks and
embarrassments, thus being resilient. Do not take set backs personally.
Question No: 31 ( Marks: 5 )
Ferhat is very much worried now a days because of some personal problems. Being
a student of Human Relations, give her any five tips to solve problems creatively.
Question No: 32 ( Marks: 10 )
Variety of approaches can lead to constructive relationship with an immediate
senior. How will you impress your manager in your professional life? Describe any
five approaches.
No comments:
Post a Comment
PLEASE COMMENT ABOUT YOUR VISIT AND MY SITE
Note: Only a member of this blog may post a comment.