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Sunday, January 23, 2011

MGT502- Organizational Behaviour Solved Final Term MCQ's 2010


FINALTERM EXAMINATION
Spring 2010
MGT502- Organizational Behaviour (Session - 4)

Time: 90 min
Marks: 69
Question No: 1    ( Marks: 1 )    - Please choose one
Why is decision making a perceptual issue?

       ► Decision making is generally by consensus
       ► Decision making occurs as a reaction to a problem
       ► There may be more than one way to solve a problem
       ► For a decision, a problem must be perceived to exist
   
Question No: 2    ( Marks: 1 )    - Please choose one
Much of the compensation of traders at Zest, a metals trading company, is in the form of stock options. The amount of options distributed is based on the company’s net profits. What sort of compensation plan is this?

       ► Profit-sharing
       ► Gainsharing
       ► Merit based
       ► Employee ownership
  
Question No: 3    ( Marks: 1 )    - Please choose one
Fahad, Zain and Usama work in different departments, but often take lunch together. They are an example of what type of group?

       ► Formal
       ► Informal
       ► Command
       ► Task
 
Question No: 4    ( Marks: 1 )    - Please choose one
Which of the following type of teams allows for collaboration between team members who are physically dispersed?

       ► Local
       ► Global            
       ► Virtual         
       ► Interactive
   
Question No: 5    ( Marks: 1 )    - Please choose one
Which of the following is the most effective communication network for facilitating the emergence of a leader?

       ► Chain  
       ► All-channel
       ► Wheel
       ► Direct
     
Question No: 6    ( Marks: 1 )    - Please choose one
A threatened strike action by a labor union to force the management to accept their demands is an example of which of the following power?

       ► Referent power
       ► Legitimate power
       ► Reward power
       ► Coercive power

Question No: 7    ( Marks: 1 )    - Please choose one
Which of the following conflicts are almost always dysfunctional?

       ► Task
       ► Job
       ► Relationship
       ► Process
   
Question No: 8    ( Marks: 1 )    - Please choose one
Which of the following would be an example of an organization split up functionally? 

A computer company divides its employees        according to the manufacturing, sales, customer service, and product development.
A        department store divides its employees by Southern, Western, Eastern and Northern regions
An office        supply store divides its employees according to individual customer services and corporate customer services.
A car        company divides its employees into car models. Employees are responsible for development, marketing, and sales.
     

Question No: 9    ( Marks: 1 )    - Please choose one
Which of the following statement is TRUE with regard to boundaryless organizations?

These organizations attempt to emulate simple        structure
These        remove the horizontal boundaries of management
These do        not adopt participative decision making style
Team        members will be rewarded for mastering multiple skills
   
Question No: 10    ( Marks: 1 )    - Please choose one
Which of the following characterizes non-routine or complicated technologies?

High task        variety and high task analyzability
Low task        variety and high task analyzability
Low task        variety and Low task analyzability
High task variety and low task        analyzability
  

Question No: 11    ( Marks: 1 )    - Please choose one
Implementing ISO often gives the following advantages EXCEPT:

Create a        more efficient, effective operation
Increase        customer satisfaction and retention
Reduce international        trade
Reduce        waste and increases productivity
   
Question No: 12    ( Marks: 1 )    - Please choose one
Setting Goals, establishing and communicating elements and standards is called:
Planning       
Developing       
Monitoring       
Leading       
   
Question No: 13    ( Marks: 1 )    - Please choose one
---------------- is a management strategy aimed at embedding awareness of quality in all organizational processes.
Development       
Standards       
Benchm       arking
TQM       
   
Question No: 14    ( Marks: 1 )    - Please choose one
A manager, who knows how to conduct business across borders, appreciates diverse beliefs, values and behaviors is called __________________.

Global        Manager
Manager        Relations
Business        Promotion Manager
Human        Resource Manager 
      

Question No: 15    ( Marks: 1 )    - Please choose one
All of the following include the ways stress can be shown EXCEPT:
Physiological        symptoms
Psychological        symptoms
Cultural        symptoms
Behavioral        symptoms
   
Question No: 16    ( Marks: 1 )    - Please choose one
All of the following are advantages of internal change agents EXCEPT:
Better        Knowledge of the organization
Available        more quickly
May be        close to the problem
Requires higher out of pocket        costs
   
Question No: 17    ( Marks: 1 )    - Please choose one
A sales person’s performance is judged on the basis of overall sales volume, number of customers increased or new accounts established with company; identify which one of the following is being judged in this case?
Behavior        
Traits        
Individual task        outcomes
None of        the above
      

Question No: 18    ( Marks: 1 )    - Please choose one
Which characteristic is NOT reflective of subcultures?

Includes core values of the        organization
Typically        defined by department designations
Includes        values shared only within the organization
Includes        values unique to members of a department or group
   
Question No: 19    ( Marks: 1 )    - Please choose one
Which of the following typically contain(s) a narrative of events about the organization’s founders, rule breaking, or reactions to past mistakes?

Stories       
Rituals       
Language       
Reflections       
   
Question No: 20    ( Marks: 1 )    - Please choose one
Which one of the following is not listed as a tactic for dealing with resistance to change?

Acceleration       
Manipulation       
Participation       
Education       
   
Question No: 21    ( Marks: 1 )    - Please choose one
Which of the following is/are considered necessary for the development of Objectives?

        Measurable
        Realistic
        Time-based
All of the given        options
      

Question No: 22    ( Marks: 1 )    - Please choose one
Which of the following type of values determine the preferences for the means to be used in achieving desired ends?

Terminal        values
Instrumental values        
Theoretical values        
Social        values  
 
Question No: 23    ( Marks: 1 )    - Please choose one
Ali is an employee in a company. He expresses his dissatisfaction by discussing the problem with the superiors, suggests improvements and involves the unions in problem solving, He expresses his dissatisfaction in which of the following ways?

Exit        
Voice        
Loyalty        
Neglect       
   
Question No: 24    ( Marks: 1 )    - Please choose one
Which of the following is true for the people who adopt a thinking style based on logics and rationality?

They process information        serially
They        perceive things as a whole
They        perceive things on the basis of past experiences
Their        decisions depend upon situation
      
Question No: 25    ( Marks: 1 )    - Please choose one
Which of the following are more likely to engage in impression management, molding their image to fit the situation?
High        self-motivators
Senior        level managers
Employees        with high power distance
Individuals with an external locus of        control
  
Question No: 26    ( Marks: 1 )    - Please choose one
SMHL Hospital has only one X-ray machine. The staff at emergency room claims to have the greatest need for the machine, but the surgeons in the operating room demand ready access to the machine. The conflict between these two groups is a result of which of the following?

Personality        clashes
Different        goals
Scarce        resources
Excessive        competitiveness
     

Question No: 27    ( Marks: 1 )    - Please choose one
Which approach to conflict management would be most appropriate for a culture that values collectivism?

Competing       
Avoiding       
Accommodating       
Collaboration       
   
Question No: 28    ( Marks: 1 )    - Please choose one
Which of the following statements about gender difference in leadership is correct?
There is        no difference in leadership on the basis of gender
Women        leaders are not good at negotiation
Men        leaders seem to be more supportive and patient
Women tend to adopt democratic leadership        style
  
Question No: 29    ( Marks: 1 )    - Please choose one
Which of the following conflict-handling orientation represents a desire to maximize the joint outcomes of two parties involved in conflict?
Avoidance        
Collaboration       
Accommodation       
Compromise       
      

Question No: 30    ( Marks: 1 )    - Please choose one
Which of the following best describes the structure of an organization?

The basic        purpose of the organization
A system of task, reporting, and authority        relationships
A system        of relationships that provides a framework of people
The basis        through which individual activities are monitored
   
Question No: 31    ( Marks: 1 )    - Please choose one
When individuals or groups throughout the hierarchy participate in decision making, authority is considered to be:
Formalized       
Efficient       
Specialized       
Decentralized       
      

Question No: 32    ( Marks: 1 )    - Please choose one
 Job rotation and cross training are variations of which of the following?
Job        enrichment
Job        enlargement
Specialization       
Work        specialization
   
Question No: 33    ( Marks: 1 )    - Please choose one
Which of the following is the process by which newcomers are transformed from outsiders to effective, participating members of the organization?

Recruitment       
The        interview process
Organizational        socialization
Ceremonies       
   
Question No: 34    ( Marks: 1 )    - Please choose one
Which of the following is the individual source of resistance to change?

Structural        inertia
Threat to        expertise
Economic        threat
Threatened        power
   
Question No: 35    ( Marks: 1 )    - Please choose one
Which of the following is the organizational source of resistance to change?
Fear of        unknown
Economic        threat
New social        relationship
Resource        limitation
     

Question No: 36    ( Marks: 1 )    - Please choose one
Pakistan’s Sport goods industry was accused of child labor due to which Pakistan had to bear huge losses in exports. This issue was highlighted due to which of the following factors?

        International Standards
Globalization       
Ethics in        organizations
All of the given options        
   
Question No: 37    ( Marks: 1 )    - Please choose one
Usman and Awais are procurement engineers in ABC Corporation. Both have same experience and education. The responsibilities of both are same. But Usman is earning more because of the personal relationships with their boss. Which of the following may be the reason of organizational stress for Awais?
Salary       
Supervisor       
Injustice        
Safety       
     

Question No: 38    ( Marks: 1 )   - Please choose one
Job rotation, understudy assignments, apprenticeship and formal mentoring programs are examples of which of the following?

On the job        training
Off the        job training
Simulation        training
Vestibule        training
   
Question No: 39    ( Marks: 1 )    - Please choose one
Performance appraisals can fail due to all of the following reasons EXCEPT:
Providing employees with proper        feedback
Lack of        appraisal skills
Lack of        proper information
Unclear        language
   
Question No: 40    ( Marks: 1 )    - Please choose one
Which of the following management function is involved in the process of motivating organization’s members to work together toward the organizational goals?

Planning       
Organizing       
Leading       
Controlling       
      
Question No: 41    ( Marks: 1 )    - Please choose one
Mr. Ahmed started his career as a clerk, now after 6 years of hard work he has earned the position of finance manager. He believes that all his success is because of his own hard work and devotion. Ahmed has:

       ► Self-efficacy
       ► Internal locus of control
       ► Emotional intelligence
       ► High self-esteem
   
Question No: 42    ( Marks: 1 )    - Please choose one
Which of the following is the complex human reaction to personal achievement or setbacks that may be felt and displayed by a person?
       ► Attitude
       ► Emotions
       ► Value
       ► Perception
     
Question No: 43    ( Marks: 1 )    - Please choose one
Mr. Usman wants secure physical and emotional environment and freedom from the threat like violence. According to Marlow's hierarchy of need theory he is at which of the following need?

       ► Social
       ► Safety
       ► Self-esteem
       ► Self-actualization
   
Question No: 44    ( Marks: 1 )    - Please choose one
Mr. Usman is the part of the team whose members takes the responsibility for their work, monitor their own performance and alter their behaviors when required to solve a problem. Usman is the member of which of the following team?

       ► Self-Managed team
       ► Problem solving team
       ► Cross functional team
       ► Virtual team
   
Question No: 45    ( Marks: 1 )    - Please choose one
All of the following are examples of downward communication flow EXCEPT:

       ► Managers informing employees of procedures
       ► Managers pointing out problems that need attention
       ► Employees completing attitude surveys
       ► Managers telling employees to work more quickly
      

Question No: 46    ( Marks: 1 )    - Please choose one
ABC Corporation is a multinational organization, dealing in almost 100 different divisions which consist of almost 800 products. ABC Corporation has given almost complete authority to its 100 operating divisions to develop and market their own products. It is an example of which of the following?

       ► Centralization
       ► Decentralization
       ► Formalization
       ► Unity of command
   
Question No: 47    ( Marks: 1 )    - Please choose one
If an organization confronts a situation with scarce resources, large amounts of change, and many competitors, the situation would be considered as which of the following?
       ► With strategic disadvantage
       ► Where profit will be easy to achieve
       ► Of high environmental uncertainty
       ► Where a task oriented leadership style is necessary
      

Question No: 48    ( Marks: 1 )    - Please choose one
Mr. Ali is a marketing manager of ABC Corporation. He asked MR. Usman, sales manager, to help him in a project and promised him that he will help him when he would need without bringing it into the notice of their supervisors. Both of them are involved in which of the following type of politics?

       ► Managing impression
       ► Controlling information
       ► Cultivating networks
       ► Creating obligation

Question No: 49    ( Marks: 3 )
What are the challenges faced by global managers?

ANSWER:


Global managers mean a person who does job between two or more countries. In this time global managers are facing different challenges. To be successful manger has to tackle these challenges.

There are several challenges faced by global managers such as:

Environment
Religion
Culture
Work attitude.
Family issues
Diversity
   
Question No: 50    ( Marks: 3 )
How strong organizational cultures have great influence on the behavior of its employees?



Question No: 51    ( Marks: 5 )
Describe the importance of work specialization and chain of command in an organization’s performance.




Question No: 52    ( Marks: 5 )
Why continuous learning has become so important for high performance cultures?
     


Question No: 53    ( Marks: 5 )
Sometimes resistance to change is in the favor of the organization. Do you agree with this statement or not? Give logical reasons to support your answer.

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