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Sunday, January 23, 2011

Solved VU Paper Of MGT502- Organizational Behaviour Finalterm

 FINALTERM  EXAMINATION
Spring 2010
MGT502- Organizational Behaviour (Session - 2)


Time: 90 min
Marks: 69
Question No: 1    ( Marks: 1 )    - Please choose one
 Dissatisfaction expressed through active and constructive attempts to improve the conditions is called:
       ► Exit
       ► Voice
       ► Loyalty
       ► Neglect
   
Question No: 2    ( Marks: 1 )    - Please choose one
 Relevant personal characteristics affecting perception of the perceiver are:
       ► Attitudes
       ► Interests
       ► Past experiences
       ► All of the given options
   
Question No: 3    ( Marks: 1 )    - Please choose one
 Hassan derives a great sense of belongingness, acceptance and friendship from his relationships with his extended family. Which of Maslow’s needs is Hassan fulfilling through these relationships?
       ► Self-actualization
       ► Esteem
       ► Social
       ► Physiological
   
Question No: 4    ( Marks: 1 )    - Please choose one
 Which of the following is the most likely explanation for the higher absentee rate of women in the workplace?
       ► Women tend to have more illnesses that keep them from work than do men
       ► Traditionally, women have had the responsibility of caring for home and family
       ► Women tend to be less satisfied with their jobs than men
       ► Women tend to work in jobs that have less flexible schedules than men do
   


Question No: 5    ( Marks: 1 )    - Please choose one
 Which of the following is one of the drawbacks of group decision making?
       ► More knowledge through pooling of group resources
       ► More amount of time is required to make a decision
       ► Increased acceptance & commitment due to voice in decisions
       ► Greater understanding due to involvement in decision stages
   
Question No: 6    ( Marks: 1 )    - Please choose one
 What result does groupshift have on the decisions a group makes?
       ► They are less effective
       ► They are generally riskier
       ► They are made more quickly
       ► They are objectively incorrect
 
Question No: 7    ( Marks: 1 )    - Please choose one
 Sumeera has been working in a packaging company for last ten years. She is the most senior employee of her department that’s why her manager frequently relies on her judgment. Whenever manger goes out of city for work, he put Sumeera in charge because he knows she will handle work efficiently in his absence. What type of trust relationship is this?
       ► Reward-based trust
       ► Knowledge-based trust
       ► Identification-based trust
       ► Deterrence-based trust
   
Question No: 8    ( Marks: 1 )    - Please choose one
 Asad and Saad are working in a company. There occurs a conflict between the two due to different views on some decisions. Both are indulging in what type of conflict?
       ► Interpersonal Conflict
       ► Interorganizational Conflict
       ► Intergroup Conflict
       ► Person-role Conflict
   
Question No: 9    ( Marks: 1 )    - Please choose one
 A company redesigns the jobs of the workers in accounts receivables, so that instead of simply billing customers, they will also be responsible for following up on non-payment, liaising between customers and the departments billing them, and other related tasks. What term would best be used to describe these changes?
       ► Job rotation
       ► Job enlargement
       ► Job enrichment
       ► Job sharing


Question No: 10    ( Marks: 1 )    - Please choose one
 A business firm that has extensive international operations in more than one foreign country is an example of________________.
National        organization
Multinational        organization
Foreign        organization
None of        the given options
   
Question No: 11    ( Marks: 1 )    - Please choose one
 Which one of the following is NOT an example of regional economic alliances?
European        Union
Democratic Union of        Hungarians
North        American Free Trade Agreement
Caribbean        Community
   
Question No: 12    ( Marks: 1 )    - Please choose one
 Measuring performance, providing feedback and conducting progress review is called:
Planning       
Developing       
Monitoring       
Leading       
 
Question No: 13    ( Marks: 1 )    - Please choose one
 Setting Goals, establishing and communicating elements and standards is called:
Planning       
Developing       
Monitoring       
Leading       
   
Question No: 14    ( Marks: 1 )    - Please choose one
 Sensitivity training is also called:
Laboratory        Training
Z-        Groups
Focus        Groups
        None of the given options
   


Question No: 15    ( Marks: 1 )    - Please choose one
 According to the career stage model, what are the four stages that people pass through in their careers?
Establishment, maintenance, subsistence,        and withdrawal
Establishment, maintenance, peak, and        endowment
Establishment, progression, advancement, and        endowment
Establishment, advancement, maintenance, and        withdrawal
   
Question No: 16    ( Marks: 1 )    - Please choose one
 Performance evaluations are used as a mechanism for all of the following EXCEPT:
Identifying training and development        needs
Monitoring the success of marketing        strategies
Determining promotions of        employees
Human        resource planning
   
Question No: 17    ( Marks: 1 )    - Please choose one
 The primary or dominant values that are accepted throughout the organization are called:
Uniform        cultures
Formalization       
Core        values
Cultural        Liabilities
   
Question No: 18    ( Marks: 1 )    - Please choose one
 Which of the following is an example of change in the nature of the work force?
Global        Competitors
Workplace        attendance
Mergers        and consolidations
Cultural        diversity of employees
   


Question No: 19    ( Marks: 1 )    - Please choose one
 Which of the following refers to the network of personal and social relations that is developed spontaneously between people associated with each other?
Formal        organization
Informal        organization
Business        organization
Government        organization
 
Question No: 20    ( Marks: 1 )    - Please choose one
 Which emotions are the emotions an individual actually is experiencing, despite what they might apparently show?
Felt        
Displayed        
Conditional        
Exposed        
   
Question No: 21    ( Marks: 1 )    - Please choose one
 Which of the following is the ability to affect the perceptions, attitudes, or behaviors of others?
Control       
Legitimacy       
Coercion       
Influence       
   
Question No: 22    ( Marks: 1 )    - Please choose one
 Ali strongly disagrees with the current strategic plan, but he is afraid that his vote against it at the next meeting will hurt his chances for promotion. Ali schedules a dentist appointment for the same time as the meeting in order to avoid the vote. Which political behavior technique has Ali used?
Building        image
Controlling the        agenda
Using        outside experts
Game        playing
   


Question No: 23    ( Marks: 1 )    - Please choose one
 Techniques of political behavior include all of the following EXCEPT:
Controlling the        agenda
Leveraging        technology
Building        coalitions
Using        outside experts
   
Question No: 24    ( Marks: 1 )    - Please choose one
 Which of the following is least accurate about Ohio-State Study?
High-high styles sometimes had negative        relationship
High-high        leaders generally had superior subordinate performance
High        initiating structure is positively related to grievances
High        consideration is positively related to manager’s evaluation
 
Question No: 25    ( Marks: 1 )    - Please choose one
 Which of the following shows all people, positions, reporting relationships, and lines of formal communication in the organization?
Objectives        chart
Organizational        chart
Position        chart
Pert        chart
   
Question No: 26    ( Marks: 1 )    - Please choose one
 When decision-making authority is concentrated at the top of the organizational hierarchy, this is called which of the following?
Formalized        decentralization
Decentralization       
Formalization       
Centralization       
 
Question No: 27    ( Marks: 1 )    - Please choose one
 Job enlargement is largely a response to which of the following?
Decreases        in productivity
A need to        overcome the limitations of overspecialized work
A need        to re-engineer jobs due to an increase in the utilization of technology
The        disappointing affects of job rotation
   


Question No: 28    ( Marks: 1 )    - Please choose one
 The variability in interview results across an applicant pool is reduced by using a standardized_____.
Approach        for recruiting applicants
Pool of        applicants
Set of        interview questions
Time frame        for scheduling interviews
   
Question No: 29    ( Marks: 1 )    - Please choose one
 ABC is a manufacturing company. R&D department suggested some changes in their product line. But employees of marketing department were reluctant in accepting this change. A meeting was held to remove the ambiguity and all pros and cons were discussed which resulted in better decision. In this case the resistance to change from the marketing department resulted in which of the following?
Positive        decision
Negative        decision
Conflicting        decision
Irrational        decision
   
Question No: 30    ( Marks: 1 )    - Please choose one
 Which of the following is the individual source of resistance to change?
Structural        inertia
Threat to        expertise
Dislike        of change agent
Threatened        power
  
Question No: 31    ( Marks: 1 )    - Please choose one
 Which of the following is the individual source of resistance to change?
Structural        inertia
Threat to        expertise
Dislike        of implied criticism
Threatened        power
   


Question No: 32    ( Marks: 1 )    - Please choose one
 International business is growing due to all of the following reasons EXCEPT:
Consumer        demand
Government        policies on trade
New        institutions to support trade
Slow        improvement of technology
   
Question No: 33    ( Marks: 1 )    - Please choose one
 The CEO of ABC manufacturer is not satisfied with the sales of his products. He has decided to operate in international market to earn the targeted sales. What can be the possible reason of this expansion?
To work        with untrained labor
To avoid        cultural diversity
To        acquire resources
To work        under poor working conditions

Question No: 34    ( Marks: 1 )    - Please choose one
 Which of the following is a person’s adaptive response to a stimulus that places excessive psychological or physical demands on a person?
Stress       
Tension       
Burn-out       
Whistle        blowing
   
Question No: 35    ( Marks: 1 )    - Please choose one
 Which of the following performance component is about addressing poor performance and improving good performance?
Planning       
Monitoring       
Rewarding       
Developing       
   
Question No: 36    ( Marks: 1 )    - Please choose one
 Which of the following system comprises the processes and activities involved in performance appraisals?
Performance        management
Quality        management
Stress        management
Team        management
  


Question No: 37    ( Marks: 1 )    - Please choose one
 All of the following are examples of indirect compensations EXCEPT:
Breaks       
Bonuses       
Pensions       
Educational        assistance
   
Question No: 38    ( Marks: 1 )    - Please choose one
 Which of the following variables adversely affects organization's performance?
Organizational        citizenship
Productivity       
Turnover       
Job        satisfaction
   
Question No: 39    ( Marks: 1 )    - Please choose one
 Mr. Imran has the ability to understand the emotional makeup of other people. He is exhibiting which of the following components of emotional intelligence?
       ► Self-awareness
       ► Empathy
       ► Handling relationship
       ► Managing emotions
 
Question No: 40    ( Marks: 1 )    - Please choose one
 Which of the following is an example of instrumental values?
       ► Politeness
       ► Recognition
       ► Achievement
       ► Family security
   
Question No: 41    ( Marks: 1 )    - Please choose one
 Mr. Ali is a top level manager at ABC Corporation. He has achieved everything he desired in his life. The only thing he misses is the relationships. At this point of career he really needs warm friendships. Identify the need of Mr. Ali.
       ► Need for achievement
       ► Need for affiliation
       ► Need for power
       ► Need for motivation
   


Question No: 42    ( Marks: 1 )    - Please choose one
 The management of Star Chemicals formed a team of employees responsible to arrange the maintenance, establish production targets and schedule the work. Moreover the members themselves take responsibility of work assigned to them. It is an example of which of the following types of teams?
       ► Task oriented team
       ► Problem solving team
       ► Self managed teams
       ► Cross functional team
   
Question No: 43    ( Marks: 1 )    - Please choose one
 The graphic portrayal of a two-dimensional view of leadership styles by Blake and Mouton is known as:
       ► Least preferred co-worker scale
       ► Leader-participation model
       ► Autocratic-democratic continuum
       ► Managerial grid
   
Question No: 44    ( Marks: 1 )    - Please choose one
 In a manufacturing organization supervisors and plant managers have which of the following type of authority?
       ► Line authority
       ► Functional authority
       ► Staff authority
       ► All of the given options
 
Question No: 45    ( Marks: 1 )    - Please choose one
 Naveed is relatively new employee and wants to make sure that he makes a good impression on his coworkers and supervisor.  He agrees with the supervisor’s opinion most of the time and is always doing nice things for him.  Naveed is attempting to use:
       ► Political behavior
       ► Conflict management
       ► Fastidious behavior
       ► Impression management
   
Question No: 46    ( Marks: 1 )    - Please choose one
 The two parties A and B have a conflict and are unable to resolve it by themselves so they mutually agree to consult M. Zafer, an attorney and trusted friend, to help them informally to solve their problem.M. Zafer’s role is that of a (n):
       ► Mediator
       ► Arbitrator
       ► Conciliator
       ► Consultant
   


Question No: 47    ( Marks: 1 )    - Please choose one
 All of the following are characteristics of the organic model except:
       ► Cross-functional teams
       ► Narrow spans of control
       ► Cross-hierarchical teams
       ► Employee discretion
   
Question No: 48    ( Marks: 1 )    - Please choose one
 The organizational external environment is composed of all of the following EXCEPT:
       ► The customers
       ► The government
       ► The employees
       ► Other organizations
   
Question No: 49    ( Marks: 3 )
 A successful change requires a positive shift in people’s attitudes and behaviors. Do you agree with this statement or not? Discuss.
   
Question No: 50    ( Marks: 3 )
 Explain the networked global organization model.
  
Question No: 51    ( Marks: 5 )
 Do you think Government rules and regulation influence the organizations’ HR decisions? Explain.
   


Question No: 52    ( Marks: 5 )
 What are the ingredients of  Total Quality Management?
   
Question No: 53    ( Marks: 5 )
 Explain the inter-group development technique for organizational development. How is it different from team building technique of OD?
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