FINALTERM EXAMINATION
Spring 2010
MGT502- Organizational Behaviour (Session - 4)
Time: 90 min
Marks: 69
Question No: 1 ( Marks: 1 ) - Please choose one
Ali usually goes for shopping, calls friends to come over, or arranges a party. He looks for meaning outside of himself. We can say that he is:
► Introvert
► Extrovert
► Emotional
► Open to experience
Question No: 2 ( Marks: 1 ) - Please choose one
McClelland’s theory of needs concentrates on which three needs?
► Power, acceptance and confirmation
► Affiliation, control and realization
► Achievement, realization and acceptance
► Achievement, power and affiliation
Question No: 3 ( Marks: 1 ) - Please choose one
According to McClelland, individuals who have a desire to excel and to succeed are high in ______________need.
► Power
► Achievement
► Motivation
► Affiliation
Question No: 4 ( Marks: 1 ) - Please choose one
Which of the following is the most likely explanation for the higher absentee rate of women in the workplace?
► Women tend to have more illnesses that keep them from work than do men
► Traditionally, women have had the responsibility of caring for home and family
► Women tend to be less satisfied with their jobs than men
► Women tend to work in jobs that have less flexible schedules than men do
Question No: 5 ( Marks: 1 ) - Please choose one
Which of the following is one advantage of variable pay plans to management?
► They turn fixed labor costs into variable labor costs
► They turn low producers into high producers
► They turn slow employees into fast employees
► They turn high fixed costs into low fixed costs
Question No: 6 ( Marks: 1 ) - Please choose one
Which of the following is an example of a piece-rate plan?
► Stock options
► Rs20 for each unit produced
► Productivity bonus
► Commission
Question No: 7 ( Marks: 1 ) - Please choose one
Which of the following statement best defines leadership?
► Implementing the strategy provided by management
► Least concerned in bringing organizational change
► Coordinating and handling day-to-day problems
► The ability to influence a group in goal achievement
Question No: 8 ( Marks: 1 ) - Please choose one
Which of the following are members of an organization with authority to influence other members to achieve organizational goals?
► Formal leaders
► Informal leaders
► Managers
► Followers
Question No: 9 ( Marks: 1 ) - Please choose one
The most fragile relationships are contained in which of the following types of trust?
► Reward
► Deterrence
► Knowledge
► Identification
Question No: 10 ( Marks: 1 ) - Please choose one
Which of the following is least likely to create dependency?
► Scarcity of resources
► Non substitutability
► Power legitimacy
► Supply and demand
Question No: 11 ( Marks: 1 ) - Please choose one
The interactionist view of conflict proposes that functional conflict is:
► Necessary for effective group performance
► An indication of the group maturity level
► Always focused around relationships
► Make group members static and apathetic
Question No: 12 ( Marks: 1 ) - Please choose one
In assessing intentions, cooperativeness is the degree to which:
One party ► attempts to satisfy the other’s concerns
One ► party attempts to resolve conflict
Both ► parties work toward a common goal
One party ► can empathize with the other
Question No: 13 ( Marks: 1 ) - Please choose one
The focus of relationships in distributive bargaining is:
Accommodation ►
The long ► term
The ► short term
Lose-lose ►
Question No: 14 ( Marks: 1 ) - Please choose one
Which of the following is NOT a common success criteria for any organizational structures?
Decentralized reporting ►
High ► residual mass
Permanent ► monitoring
Rapid ► response
Question No: 15 ( Marks: 1 ) - Please choose one
The flatten organizations are considered to be:
Small ► and narrow spans of control
Large and ► wide spans of control
Tight ► control and strict discipline
More ► focused expertise on a given area
Question No: 16 ( Marks: 1 ) - Please choose one
You have eliminated horizontal, vertical, and external barriers within your organization. You are operating as a/an:
► Boundaryless organization
► Organizational pyramid
► Matrix organization
► Virtual organization
Question No: 17 ( Marks: 1 ) - Please choose one
Which of the given options is the expansion of job content to include a wider variety of the tasks and to increase the workers' responsibility for checking quality and direction for the method?
► Job enlargement
► Job rotation
► Job enrichment
► Job reengineering
Question No: 18 ( Marks: 1 ) - Please choose one
Which of the following factors influence the OB in global organizations?
► Customers and work force
► Language and communication styles
► Differences in pay scales
► All of the factors influence.
Question No: 19 ( Marks: 1 ) - Please choose one
A manger is helping his subordinates to explore, and possibly resolve, personal problems. What is he doing?
► Counseling
► Training
► Negotiating
► Coaching
Question No: 20 ( Marks: 1 ) - Please choose one
All of the following include behavioral symptoms of stress EXCEPT:
► Asthma
► Bad moods
► Being irritable
► Defensiveness
Question No: 21 ( Marks: 1 ) - Please choose one
Learning how to be a better listener and how to be a more effective team player is example of which training?
► Financial
► Technical
► Problem solving
► Interpersonal
Question No: 22 ( Marks: 1 ) - Please choose one
Which of the following statement is true regarding a dominant culture?
► The sum of an organization’s subcultures
► Defined by the leader of an organization
► Synonymous with an organization’s culture
► Likely to be a weak culture of an organization
Question No: 23 ( Marks: 1 ) - Please choose one
A strong culture can act as a substitute for which of the following?
► Institutionalization
► Formalization
► Socialization
► Organizational rules
Question No: 24 ( Marks: 1 ) - Please choose one
All of the following are examples of material symbols EXCEPT:
► Use of the company jet
► New employee orientations
► Luxury cars for executives
► Private parking spots
Question No: 25 ( Marks: 1 ) - Please choose one
Looking for better way to stay is called:
► Reactive change
► Anticipatory change
► Radical Change
► Incremental Change
Question No: 26 ( Marks: 1 ) - Please choose one
Which of the following is/are considered necessary for the development of Objectives?
► Measurable
► Realistic
► Time-based
► All of the given options
Question No: 27 ( Marks: 1 ) - Please choose one
Productivity, job satisfaction and turnover are _______.
► Moderating variables
► Dependent variables
► Independent variables
► Continuous variables
Question No: 28 ( Marks: 1 ) - Please choose one
The relatively stable set of psychological attributes that distinguishes one person from another is called _______.
► Attitude
► Personality
► Perception
► Mind-set
Question No: 29 ( Marks: 1 ) - Please choose one
Which of the following is true for the people who adopt a thinking style based on logics and rationality?
► They process information serially
► They perceive things as a whole
► They perceive things on the basis of past experiences
► Their decisions depend upon situation
Question No: 30 ( Marks: 1 ) - Please choose one
Teams are very useful in which of the following situations?
► The work to be performed is very basic
► The tasks are interrelated
► No one wants to be accountable
► The group is homogeneous
Question No: 31 ( Marks: 1 ) - Please choose one
Which of the following shows all people, positions, reporting relationships, and lines of formal communication in the organization?
► Objectives chart
► Organizational chart
► Position chart
► Pert chart
Question No: 32 ( Marks: 1 ) - Please choose one
The internal operations of an organization provide the framework for which type(s) of departmentalization?
► Function and process
► Function and market
► Product and customer
► Geographical and customer
Question No: 33 ( Marks: 1 ) - Please choose one
Which of the following departmentalization is similar to functional departmentalization except that the focus is much more on specific jobs grouped according to activity?
► Process departmentalization
► Product departmentalization
► Geographic departmentalization
► Customer departmentalization
Question No: 34 ( Marks: 1 ) - Please choose one
Organizational culture includes all of the following EXCEPT:
► A basis on individual perceptions
► Feelings that characterize life in the organization
► Gain sharing plan
► Reference to current situations in an organization
Question No: 35 ( Marks: 1 ) - Please choose one
Which of the following is the organizational source of resistance to change?
► Fear of unknown
► Economic threat
► New social relationship
► Threatened power
Question No: 36 ( Marks: 1 ) - Please choose one
Which of the following is the process of planned change and improvement of the organization through application of knowledge of the behavioral science?
► Organizational culture
► Organizational theory
► Organizational Change
► Organizational Development
Question No: 37 ( Marks: 1 ) - Please choose one
Which of the following is the process in which data is gathered, analyzed, summarized and returned to those who generated them?
► Process Consultation
► Survey feedback
► Inter-group development
► Sensitivity Training
Question No: 38 ( Marks: 1 ) - Please choose one
PTCL has contracted with different recruiting agencies to provide human resource for its call centers. It is an example of which of the following?
► Off shoring
► Outsourcing
► Job migration
► Geocentric
Question No: 39 ( Marks: 1 ) - Please choose one
Usman and Awais are procurement engineers in ABC Corporation. Both have same experience and education. The responsibilities of both are same. But Usman is earning more because of the personal relationships with their boss. Which of the following may be the reason of organizational stress for Awais?
► Salary
► Supervisor
► Injustice
► Safety
Question No: 40 ( Marks: 1 ) - Please choose one
Today the world is facing severe type of recession. Due to which organizations have to downsize. This downsizing is causing which of the following organizational stress for employees?
► Salary
► Supervisor
► Security
► Safety
Question No: 41 ( Marks: 1 ) - Please choose one
All of the following are the key components of performance management cycle EXCEPT:
► Recruiting
► Planning
► Monitoring
► Rewarding
Question No: 42 ( Marks: 1 ) - Please choose one
Job rotation, understudy assignments, apprenticeship and formal mentoring programs are examples of which of the following?
► On the job training
► Off the job training
► Simulation training
► Vestibule training
Question No: 43 ( Marks: 1 ) - Please choose one
Emotional Intelligence is important for which of the following positions?
► Daily wage worker
► Athlete
► Dentist
► Manager
Question No: 44 ( Marks: 1 ) - Please choose one
Which of the following can be considered a method of social learning?
► Directories
► Purchase invoices
► TV commercial
► Work Manual
Adeel Abbas
Question No: 45 ( Marks: 1 ) - Please choose one
The administration of a College recommended Ayesha to be the member of college honor society for her excellent effort. Administration exhibited which of the following power over Ayesha?
► Legitimate
► Coercive
► Reward
► Personal
Question No: 46 ( Marks: 1 ) - Please choose one
Naveed is relatively new employee and wants to make sure that he makes a good impression on his coworkers and supervisor. He agrees with the supervisor’s opinion most of the time and is always doing nice things for him. Naveed is attempting to use:
► Political behavior
► Conflict management
► Fastidious behavior
► Impression management
Question No: 47 ( Marks: 1 ) - Please choose one
In contrasting organizational culture with job satisfaction, organizational culture is a descriptive term, while job satisfaction is a _____ term.
► Reactive
► Affective
► Evaluative
► Deductive
Question No: 48 ( Marks: 1 ) - Please choose one
Mr. Ali is a marketing manager of ABC Corporation. He asked MR. Usman, sales manager, to help him in a project and promised him that he will help him when he would need without bringing it into the notice of their supervisors. Both of them are involved in which of the following type of politics?
► Managing impression
► Controlling information
► Cultivating networks
► Creating obligation
Question No: 49 ( Marks: 3 )
How strong organizational cultures have great influence on the behavior of its employees?
Organizational cultures are learnt by stories, rituals, and handbook. But the intensity of the culture and the degree to follow it by employees depends upon the employee stage of satisfaction to the organization.
Normally satisfied employees try to follow and adopt organizational culture on them. But unsatisfied employees try to avoid as on where they can.
A strong organizational culture means every employee should follow and if not, negative reinforcement, or punishment will be applied upon him. Some organizations don’t compromise on quality, customer satisfaction.
With this degree of how strong the organizational culture is employees have to follow it, otherwise they are ready for the reaction from the organization.
Question No: 50 ( Marks: 3 )
How ISO has impacted organizational behavior?
Products or services all over the world have some properties attached to them. The satisfaction they provide, against the resources paid, is called quality of the product. ISO tried to put some basic properties of the product, by which we can understand that the product, will provide the benefit at least the level of the quality prescribed.
The organizations which follow the standards provide by the ISO for their product and services are globally accepted. So in the current situation if any organization would like to introduce their product globally they have to follow some rules and regulation prescribed by ISO.
Quality can be achieved by applying some strict rules in the transformation process of the organization. And to follow these rules is the responsibility for everyone in the organization.
Edwerd Deming introduced the TQM (Total Quality Management) concept at organizational level. This quality management are the steps by following an organization produce quality products, and keep survival in the competitive world.
Question No: 51 ( Marks: 5 )
Discuss some of the important steps that management takes to review the performance of employees?
To measure the employee performance, mostly organizations use confidential report (CR) and appraisal form. Normally this CR or appraisal form filled by the immediate supervisor. The performance depends upon, Ability, Attitude, and personality.
Supervisor has to judge the personal traits, Learning ability, Strength, and response of the employee. And how much the employee is loyal to the organization.
Question No: 52 ( Marks: 5 )
Do you think structured interview reduces biases as compared to unstructured interview?
Structured interviews can definitely reduced biases, which is a normal human fault occurs during interviews.
An unstructured interview can not measure the candidate ability to job fit, interpersonal skills, and behavior.
Interviewer can make the following mistake.
Selective perception: Ability he is searching in the candidate can not be find in half an hour or one hour.
Halo effect: Interviewer can like or dislike any one thing of the candidate and the interviewee can be rejected or accepted through it.
Stereotyping: The interviewer can have the earlier knowledge about the group the interviewee belongs to.
Projection: He expected what is he in his mind about the candidate
Question No: 53 ( Marks: 5 )
Differentiate between job description and job specification.
Job description means how the task divided in jobs, this will answer, What to do, how to do. A complete set of series documented form is a job description.
While Job specification means what are the minimum qualification and experience, certification required to do this type of job.
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