COMPLETE SOLVED FINALTERM MGT502- Organizational Behaviour PAPER

FINALTERM  EXAMINATION

Spring 2009

MGT502- Organizational Behaviour (Session - 3)

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Question No: 1    ( Marks: 1 )    - Please choose one

 Ali migrated from Pakistan to a foreign country. He is disorientated by the country’s customs and has difficulty in adapting it. He also feels homesickness. What is Ali experiencing?

       ► Culture shock

       ► Foreign culture

       ► Alien culture

       ► Adventure

   

Question No: 2    ( Marks: 1 )    - Please choose one

 Mr. Hussain is a salesperson. He remembers the names of his customers easily because he is able to retain and recall past experience. He is able in which of the following dimensions of intellectual ability?

       ► Memory

       ► Number Aptitude

       ► Deductive Reasoning

       ► Perceptual speed

   

Question No: 3    ( Marks: 1 )    - Please choose one

 Following a response by the termination or withdrawal of something unpleasant is called----------------.

       ► Positive reinforcement

       ► Extinction

       ► Negative reinforcement

       ► Punishment

   

Question No: 4    ( Marks: 1 )    - Please choose one

 Which of the following statement is true regarding “perceiver”?

       ► The person making interpretations

       ► The person making accurate judgments

       ► The person handling problems

       ► The person appointed to transmit information

   

Question No: 5    ( Marks: 1 )    - Please choose one

 Which of the following statement best describes “motivation?”

       ► Results in a level of efforts put by a group

       ► Intensifies an individual’s efforts from others

       ► Guides an individual’s efforts towards a goal

       ► Meets an individual’s needs, wants and demnands

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Question No: 6    ( Marks: 1 )    - Please choose one

 Which of the following is likely to decrease as a worker grows older?

       ► Productivity

       ► Likelihood of quitting

       ► Work ethic

       ► Absenteeism

   

Question No: 7    ( Marks: 1 )    - Please choose one

 After which stage of a group’s development is there a relatively clear hierarchy of leadership within the group?

       ► Norming

       ► Storming

       ► Development

       ► Forming

   

Question No: 8    ( Marks: 1 )    - Please choose one

 Individual decisions are generally preferable to group decisions when which of the following is required?

       ► Speed

       ► Creativity

       ► Acceptance

       ► Quality

   

Question No: 9    ( Marks: 1 )    - Please choose one

 If trait theories of leadership are valid, then leaders are _____.

       ► Educated

       ► Trained

       ► Born

       ► Authoritarian

   

Question No: 10    ( Marks: 1 )    - Please choose one

 If Ali is apprehensive regarding oral communication, which of the following behaviors is he least likely to display?

       ► He prefers to talk on the phone

       ► He prefers to send emails

       ► He relies on memos or letters

       ► He avoids face-to-face communication

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Question No: 11    ( Marks: 1 )    - Please choose one

 Asad telephones his employee, Usman, to let him know that today’s meeting has been moved to one o’clock. In the communication process, Asad is:

       ► The sender

       ► The receiver

       ► The channel

       ► The encoder

   

Question No: 12    ( Marks: 1 )    - Please choose one

 The path-goal theory was developed by ______________.

       ► Robert House

       ► Fred Fiedler

       ► Blake and Mouton

       ► Vroom and Yetton

   

Question No: 13    ( Marks: 1 )    - Please choose one

 Sumeera has been working in a packaging company for last ten years. She is the most senior employee of her department that’s why her manager frequently relies on her judgment. Whenever manger goes out of city for work, he put Sumeera in charge because he knows she will handle work efficiently in his absence. What type of trust relationship is this?

►Reward-based trust

►Knowledge-based trust

►Identification-based trust

►Deterrence-based trust

   

Question No: 14    ( Marks: 1 )    - Please choose one

 Computer specialist, tax accountants, economists and industrial psychologists possess which of the following power?

►Referent

►Information

►Formal

►Expert

   

Question No: 15    ( Marks: 1 )    - Please choose one

 Leaders achieve goals, and power is:

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►A goal in and of itself

►Usually used by poor leaders

►A means of achieving goals

►A strong influence on leaders’ goals        

   

Question No: 16    ( Marks: 1 )    - Please choose one

 Which of the following is least likely to create dependency?

►Scarcity of resources

►Non substitutability

►Power legitimacy

►Supply and demand

   

Question No: 17    ( Marks: 1 )    - Please choose one

 Dependency is decreased when the resource you control is:

►Scarce

►Important

►Insufficient

►Easily replaced

   

Question No: 18    ( Marks: 1 )    - Please choose one

 Which of the following is a form of illegitimate political behavior?

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►Forming coalitions

►Symbolic protests

►Complaining to supervisors

►Bypassing the chain of command

   

Question No: 19    ( Marks: 1 )    - Please choose one

 Which bargaining strategy is preferable for use in intra-organizational behavior?

►Positive negotiation

►Distributive bargaining

►Integrative bargaining

►Equal bargaining

   

Question No: 20    ( Marks: 1 )    - Please choose one

 Ali wants to buy a motor bike. He goes to the showroom and sees different models of bikes. He likes one of them very much and wants to purchase it. He asks the price from dealer which is more then his range. Both of them then negotiate over price. This is an example of:

►BATNA

►Distributive negotiation 

►Integrative negotiation

►Third party negotiation

   

Question No: 21    ( Marks: 1 )    - Please choose one

 The focus of relationships in distributive bargaining is:

►Accommodation

►The long term

►The short term

►Lose-lose

   

Question No: 22    ( Marks: 1 )    - Please choose one

 Which of the following statements is true pertaining to the role of personality traits in negotiations?

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►Charming personalities quickly resolve the conflicts

►Competent individuals make excellent negotiations

►Extraverts are less effective negotiators than introverts

►Iinternal locus of control people are better negotiators

   

Question No: 23    ( Marks: 1 )    - Please choose one

 Which of the following is a deterioration of mental efficiency, reality testing, and moral judgment resulting from in-group pressures?

►Decision making

►Groupthink

►Brainstorming

►Group polarization

   

Question No: 24    ( Marks: 1 )    - Please choose one

 Which of the following is right about the encoding step in the communication process?

►It is not necessary for verbal communication

►It is difficult for recevier to understand

►It involves converting the idea into message

►It follows the transmission of the message to receiver

   

Question No: 25    ( Marks: 1 )    - Please choose one

 Which of the following terms involves the use of power and influence tactics for personal benefit ?

►Political seasoning

►Coalition formation

►Legitimate authority

►Organizational politics

   

Question No: 26    ( Marks: 1 )    - Please choose one

 To achieve a compromise approach, one needs to________________.

►Avoid overt disagreement

►Value openness and trust

►Dominate the other conflicting party

►Give up something of value

   

Question No: 27    ( Marks: 1 )    - Please choose one

 If you have a narrow span of control, you have which of the following type of a (n) organization?

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►Efficient

►Short

►Tall

►Matrix

   

Question No: 28    ( Marks: 1 )    - Please choose one

 Which of the following is NOT one of the strengths of the Matrix Structure?

►It facilitates coordination in complex activities

►It facilitates the efficient allocation of specialists

►It eliminates the duplication of resources

►It minimizes ambiguity in reporting

   

Question No: 29    ( Marks: 1 )    - Please choose one

 Setting Goals, establishing and communicating elements and standards is called:

►Planning

►Developing

►Monitoring

►Leading

   

Question No: 30    ( Marks: 1 )    - Please choose one

 ---------------- is a management strategy aimed at embedding awareness of quality in all organizational processes.

►Development

►Standards

►Benchmarking

►TQM

   

Question No: 31    ( Marks: 1 )    - Please choose one

 All of the following include behavioral symptoms of stress EXCEPT:

►Asthma

►Bad moods

►Being irritable

►Defensiveness

   

Question No: 32    ( Marks: 1 )    - Please choose one

 All of the following include Physical symptoms of stress EXCEPT:

►Bad moods

►Faster heart beat

►Increased sweating

►Cool skin

   

Question No: 33    ( Marks: 1 )    - Please choose one

 When the people are asked to envision the organization in five years and to describe what is different is called:

►Discovery

►Dreaming

►Design

►Destiny

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Question No: 34    ( Marks: 1 )    - Please choose one

 All of the following are operational activities of HR EXCEPT __________________ which is a strategic activity.

►Analyzing HR metrics and measurements

►Recruiting and selecting employees

►Responding to goals and objectives set by executives

►Complying with laws, policies, and procedures

   

Question No: 35    ( Marks: 1 )    - Please choose one

 A technical specialists working with a reputable organization is allowed to continue to contribute his expertise to the company without having to become manager. He makes recommendations in a wide range of business areas, participates in high level decisions, and acts as mentor to other employees. This situation is represented by which one of the following option?

►Traditional career path

►Network career path

►Lateral skill path

►Dual career path

   

Question No: 36    ( Marks: 1 )    - Please choose one

 Which characteristic is NOT reflective of subcultures?

►Includes core values of the organization

►Typically defined by department designations

►Includes values shared only within the organization

►Includes values unique to members of a department or group

   

Question No: 37    ( Marks: 1 )    - Please choose one

 Phrases such as “more cultural diversity,” “many new entrants with inadequate skills” are all

examples of which force for change?

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►Technology

►World politics

►Nature of the work force

►Social trends

   

Question No: 38    ( Marks: 1 )    - Please choose one

 If an organization used an insider as a change agent, as opposed to an outside consultant then which of the following is true?

►The change would probably be more cautious

►The change would probably be more drastic

►The change would probably be more objective

►The change would most likely be second order

   

Question No: 39    ( Marks: 1 )    - Please choose one

 Which of the following is the last step in job analysis process?

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►Select representative positions to be analyzed

►Review relevant background information

►Analyze the job by collecting data on job activities

►Develop a job description and job specification

   

Question No: 40    ( Marks: 1 )    - Please choose one

 Which of the following is NOT a strategy to reduce social loafing?

►Have group members evaluate each other's contributions

►Keep work groups as small as possible

►Make individual contributions or levels of performance in a group identifiable

►Contributions of the group, not the individual, are most important

   

Question No: 41    ( Marks: 5 )

 What purposes do performance evaluations serve in organizations?

Performance evaluations have good effect on organizations. An employee’s performance appraisal is very much dependent on the perceptual process. Although the appraisal can be objective, many jobs are evaluated in subjective terms. Subjective measures are, by definition, judgmental. To the degree that managers use subjective measures in appraising employees, what the evaluator perceives to be good or bad employee characteristics or behaviors will significantly influence the outcome of the appraisal.

   

Question No: 42    ( Marks: 5 )

 When it is said that organizational change is due to some internal forces then what sort of forces you will recognize that are responsible for this change?

There are some internal forces which make change in organizations.

Declining effectiveness

Company Crisis

Changing work Climate

Changing employee expectations

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Question No: 43    ( Marks: 10 )

 Distinguish between the roles of mediator, arbitrator, conciliator, and consultant.

Consultant: The consultant works with the client in jointly diagnosing what processes need improvement.  The consultant’s expertise lies in diagnosis and developing a helping relationship.

Arbitrator: An arbitrator undertakes an awesome responsibility. He or she will be judge, jury, clerk, stenographic reporter and appellate review tribunal compressed into a single individual. When an arbitrator decides a case it is assumed that the arbitrator heard the evidence, understood it completely and applied the law and/or principles of justice and equity to achieve the correct result. The parties must have complete confidence in the arbitrator's fairness and integrity and in his or her ability to do all of these things.

How do the parties know that the person they selected has these attributes and will do these things? In classic arbitration they knew and trusted the individual. The arbitrator was the wise old man on the fishing boat dock, whom everyone knew, and who was trusted to know more about fish than anyone else. The fishermen were able to place complete confidence in him because they knew him intimately. Today we have gone to the opposite extreme. The arbitrator who is sufficiently close to a party to have instilled this type of confidence is for that very reason arguably disqualified. The arbitrator selected ideally has no relationships with any of the parties or their counsel. The parties must attempt to select the right person based in large part upon the information they can obtain from the potential arbitrator. The disclosure process has thus become the modern surrogate for the common knowledge of the marketplace.

  Mediator: A mediator is a neutral third party who facilitates a negotiated solution by using reasoning and persuasion, suggesting alternatives, and the like. 

Conciliator: The conciliator can contact and interview disputing parties over the telephone, provide information about the Residential Tenancies and Rooming Accommodation Act 2008, assist the parties in the exchange of information including relevant documents such as receipts, facilitate the resolution of disputes by sharing offers and suggesting options, provide a notice of unresolved dispute to enable an application to the tribunal for a hearing where a dispute remains unresolved.

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Question No: 44    ( Marks: 10 )

 What is flextime? What are the advantages of flextime from an employee’s perspective and from management’s perspective?

Flextime: Employees work during a common core time period each day but have discretion in forming their total workday from a flexible set of hours outside the core.

In today's competitive work place employers must remain attuned to the needs of their work force. Those that do will have a distinct advantage. One of the tools being used by U. S. firms to meet this objective is the use of flextime. The reason is simple: it is very popular from the employee's viewpoint.  A recent survey showed that 78 percent of the respondents favored flexible work schedules so that they could spend more time with their families, even if it meant slower career advancement.

The concept of flextime refers to a variety of flexible arrangements including unconventional hours, part-time work, job sharing, leaves of absence and working at home. From a company's perspective, allowing employees to work fewer and more pliable hours is a powerful way to attract and retain top caliber people.

From the employee's perspective, having flexible work arrangements gives one a greater sense of empowerment. Flextime gives many a stronger feeling that their company trusts them. Additionally, in these times of dual-career parents, it helps parents raise their children more responsibly. It also turns out that professional who have such arrangements are fiercely loyal to their employers

   

Question No: 45    ( Marks: 10 )

 Survey feedback is an organizational development technique for bringing change. Discuss.

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Survey feedback

One tool for assessing attitudes held by organizational members, identifying discrepancies among member perceptions, and solving these differences is the survey feedback approach. Everyone can participate, but of key importance is the organizational “family.” A questionnaire is usually completed by all members in the organization or unit. Organization members may be asked to suggest questions or may be interviewed. The questionnaire asks for perceptions and attitudes on a broad range of topics. The data from this questionnaire are tabulated with data pertaining to an individual’s specific “family” and to the entire organization and distributed to employees. These data then become the springboard for identifying problems and clarifying issues. Particular attention is given to encouraging discussion and ensuring that discussions focus on issues and ideas and not on attacking individuals. Finally, group discussion in the survey feedback approach should result in members identifying possible implications of the http://www.allvupastpapers.blogspot.com/       

questionnaire’s findings.