Solved Paper Of MGT501- Human Resource Management

FINALTERM  EXAMINATION

Fall 2008

MGT501- Human Resource Management (Session - 1)

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Question No: 1    ( Marks: 1 )    - Please choose one

 A psychological condition in which a person is put into a deep sleep-like state, while still remaining awake. It can be used to relieve pain & stress is called:

       ► Hypnosis

       ► Biofeedback

       ► Transcendental mediation

       ► Burnout

   

Question No: 2    ( Marks: 1 )    - Please choose one

 Employees quit the organizations at their own choice through:

       ► Outplacement, restructuring

       ► Discharging, layoff

       ► Transfer, demotion

       ► Resigning, retirement

   

Question No: 3    ( Marks: 1 )    - Please choose one

 According to which of the following it is better to convince the employees to abide by the company’s rules, rather than promptly responding with written or oral warnings to employees?

       ► Hot stove rule

       ► Positive discipline

       ► Progressive discipline

       ► Implied discipline

   

Question No: 4    ( Marks: 1 )    - Please choose one

 General practice carried out by Mr. Aslam is to encourage the participation of his subordinates while making departmental decisions. He is therefore said to be:

       ► Involved in practicing his referent power

       ► Involved in practicing legitimate power

       ► Involved in a leadership process

       ► Involved in making efforts to get favors from employees

   

Question No: 5    ( Marks: 1 )    - Please choose one

 The CEO has appointed Amjad to lead the current project as he has the talent to handle critical situations with an ease which enhances the followers’ morale as well. He is said to be a successful leader as per:

       ► Leadership Theory

       ► Trait Theory

       ► Behavioral Theory

       ► Motivational Theory

   

Question No: 6    ( Marks: 1 )    - Please choose one

 Creating conditions for a team to be effective is the responsibility of a(n):

       ► Leader

       ► Employee

       ► Organization

       ► HR department

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Question No: 7    ( Marks: 1 )    - Please choose one

 United Nations sent a rescue team in the supervision of Mr. Kim from Geneva to the northern areas of Pakistan affected by the destructive earthquake of 2005. Mr. Kim is a/an:

       ► Parent-country national

       ► Host-country national

       ► Third-country national

       ► Local-country national

   

Question No: 8    ( Marks: 1 )    - Please choose one

 Employee handbook is a tool used for:

       ► Communicating rules & policies within an organization

       ► Providing information to stakeholders outside the organization

       ► Manipulating the competitors with false information

       ► Providing information about salary scale only

   

Question No: 9    ( Marks: 1 )    - Please choose one

 Organizational guarantee about the job security is a functional form of:

       ► Statutory law

       ► Contractual law

       ► Public policy

       ► Management rights

   

Question No: 10    ( Marks: 1 )    - Please choose one

 Ahmed has provided the personal contact numbers of his subordinates to one of his friend who is working as an insurance agent in a private insurance firm, to help him in achieving his monthly sales target. This practice is:

       ► Clear violation of labor laws

       ► Implementation of discrimination law

       ► Prohibited by the privacy rights

       ► Violation of employment at will

   

Question No: 11    ( Marks: 1 )    - Please choose one

 Organizations are bound to pay its employees at least the defined minimum wage as per government decision. This obligation resulted because:

       ► It is necessary to build goodwill

       ► It is the statutory right of an employee

       ► It enhances the market share of a company’s product

       ► It provides benefits to all of its stakeholders

   

Question No: 12    ( Marks: 1 )    - Please choose one

 The BEST indicator of an effective safety and health program of an organization is:

       ► Employees do not feel hesitant while sharing their problems

       ► Employees feel motivated to perform well and show loyalty

       ► Employees feel honor that organization is concerned about their problems

       ► Employees do not face injuries and illnesses on regular basis

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Question No: 13    ( Marks: 1 )    - Please choose one

 The physical or psychological condition induced in workers by overwork or overexposure to stress in the workplace, is known as:

       ► Exhaustion

       ► Burnout

       ► Collapse

       ► Fatigue

   

Question No: 14    ( Marks: 1 )    - Please choose one

 For which of the following reason, union-membership in organizations losses it’s importance during recent years?

       ► Legislation protects workers in a better way

       ► Unions give advantage to union leaders

       ► Union membership is quite expensive

       ► Companies do not hire union members

   

Question No: 15    ( Marks: 1 )    - Please choose one

 All of the following are reasons of conflicts in an organization, EXCEPT:

       ► Everyone competing for scarce resources

       ► Interactionist view about employees

       ► Poor coordination among employees

       ► Stereotypical views about employees

   

Question No: 16    ( Marks: 1 )    - Please choose one

 Which of the following is an incentive plan that rewards employees for exceeding a predetermined goal by sharing the extra profits?

       ► Scanlon plan

       ► Piece-work plan

       ► Gainsharing plan

       ► Variable pay plan

   

Question No: 17    ( Marks: 1 )    - Please choose one

 Which one of the following does NOT categorized as 'pay-for-performance' program?

       ► Piecework plan

       ► Scanlon plan

       ► Gainsharing plan

       ► Profit sharing plan

   

Question No: 18    ( Marks: 1 )    - Please choose one

 Which of the given expression is termed as 'equity'?

       ► Output 1     <    Output 2

Input                 Input

       ► Output 1     =    Output 2

Input               Input

       ► Output 1     ≤    Output 2

Input                 Input

       ► Output 1     >    Output 2

Input                 Input

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Question No: 19    ( Marks: 1 )    - Please choose one

 An employee’s compensation usually comprises of:

       ► High monetary rewards

       ► Quality rewards requested by employees

       ► Benefits like medical & transport allowances

       ► Financial & non-financial rewards

   

Question No: 20    ( Marks: 1 )    - Please choose one

 To make the 'Ranking Method' of job evaluation more effective:

       ► Perform performance appraisals on regular basis

       ► Train employees prior to appraisals

       ► Develop high compensation packages

       ► Clearly define job description initially

   

Question No: 21    ( Marks: 1 )    - Please choose one

 Which of the following is most popular technique for appraising employee performance?

       ► Alternation ranking

       ► Graphic rating scale

       ► Management by objective

       ► Paired comparison

   

Question No: 22    ( Marks: 1 )    - Please choose one

 Which is the best time or occasion to discuss career-related issues with an employee?

       ► Weekly staff meeting

       ► Social lunch

       ► Employee’s annual appraisal

       ► Career success team meeting

   

Question No: 23    ( Marks: 1 )    - Please choose one

 The basis for promotion will typically be competence rather than seniority when:

       ► Team cohesiveness is important

       ► Company is promoting competition

       ► Union agreements are involved

       ► Organization is Legaly bound by government

   

Question No: 24    ( Marks: 1 )    - Please choose one

 Which of the following is a part of organization’s role in the career development of an employee?

       ► Communicating the mission, policies and procedures

       ► Providing timely performance feedback

       ► Participating in career development discussions

       ► Seeking out career information

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Question No: 25    ( Marks: 1 )    - Please choose one

 Amjad has reached the age of full retirement, but he still wants to continue his job. Moreover, organization has not yet found any replacement to him. In such situation Amjad should pursue:

       ► Counseling to utilize his leisure time

       ► Search careers outside the company

       ► Psychological counseling to prepare for retirement

       ► Extension of current job within company

   

Question No: 26    ( Marks: 1 )    - Please choose one

 Which of the following is the utmost preference of an organization while selecting a training and development program?

       ► Ensure the cost effectiveness of the training session

       ► Expert & professional trainers should be hired

       ► Training should be provided to all the employees

       ► Maximum training mediums should be used

   

Question No: 27    ( Marks: 1 )    - Please choose one

 Which of the following is the greatest contributor towards the success of an organization?

       ► Prevailed grapevine network of employees

       ► Conduct frequent trainings to employees

       ► Set goals to define the direction to pursue

       ► Implementation of the newest technology

   

Question No: 28    ( Marks: 1 )    - Please choose one

 The re-arrangement of organizational structure & change in organizational culture is accomplished during:

       ► Task analysis

       ► Organizational analysis

       ► Person analysis

       ► Management analysis

   

Question No: 29    ( Marks: 1 )    - Please choose one

 Which of the following term reflects the process of preparing organizational people according to the future needs?

       ► Learning

       ► Training

       ► Development

       ► Need analysis

   

Question No: 30    ( Marks: 1 )    - Please choose one

 Which of the following is a test validation method that determines whether a test measures certain traits that are important in performing a job or not?

       ► Concept validity

       ► Criterion validity

       ► Construct validity

       ► Content validity

    

Question No: 31    ( Marks: 1 )    - Please choose one

 Which of the following is a goal-directed summary of a person's experience, education and training developed for use in the selection process?

       ► Curriculum vitae

       ► Educational record

       ► Career goal

       ► Interview questioning

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Question No: 32    ( Marks: 1 )    - Please choose one

 Which of the following force makes an individual eligible to make decisions, give orders & directing work activities of others?

       ► Power

       ► Influence

       ► Authority

       ► Command

   

Question No: 33    ( Marks: 1 )    - Please choose one

 Previous company records & customer satisfaction surveys may serve as a source for:

       ► Cultivating learning culture within the organization

       ► Determining deficiencies that require training

       ► Developing career development plans for employees

       ► Identifying training outcomes through evaluation

   

Question No: 34    ( Marks: 1 )    - Please choose one

 Which of the following method includes the exchange of information between organizational member & the applicant through a goal-oriented conversation?

       ► Counseling simulations

       ► Vocational interest test

       ► Role playing

       ► Employment interview

    

Question No: 35    ( Marks: 1 )    - Please choose one

 Which of the given employment testing approach requires individuals to perform activities similar to those they might encounter in an actual job?

       ► In-basket technique

       ► Role playing

       ► Interview simulations

       ► Case study

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Question No: 36    ( Marks: 1 )    - Please choose one

 As an HR manager, what should be your main focus while recruitment?

       ► The potential candidate must posses interpersonal and analytical skills

       ► The potential candidate should be very confident and sharp

       ► The potential candidate must be attractive enough to fit in the position

       ► The potential candidate should match the requirements of the job

   

Question No: 37    ( Marks: 1 )    - Please choose one

 What could be the main consideration of an HR manager during recruitment?

       ► Outsource the employee selection to recruiting agencies

       ► Screen the pool of appropriate applicants

       ► Attract a large number of applicants

       ► Only hire the experienced candidates

   

Question No: 38    ( Marks: 1 )    - Please choose one

 'There is no need to make any new appointment'; therefore, the organization has transfered Mr. Azam to another branch. This step of the organization is taken to:

       ► Increase the labor supply than demand

       ► Maintain the balance of labor supply and demand

       ► Decrease the labor supply than demand

       ► Devastate the balance of labor supply and demand

   

Question No: 39    ( Marks: 1 )    - Please choose one

 Term used to refer the potential employees available for work within the geographic area from which employees are recruited is:

       ► Labor market

       ► Employment market

       ► Employee market

       ► Job market

   

Question No: 40    ( Marks: 1 )    - Please choose one

 The best way of reducing the problems of leniency or strictness in performance appraisals is to:

       ► Rank employees

       ► Train supervisors to avoid it

       ► Impose a distribution for performance

       ► Consider the purpose of the appraisal

   

Question No: 41    ( Marks: 1 )    - Please choose one

 Which of the following problem occurs when supervisors tend to rate all their subordinates consistently low?

       ► Central tendency

       ► Leniency

       ► Strictness

       ► Halo effect

   

Question No: 42    ( Marks: 1 )    - Please choose one

 Rating a person high or low on all items because of one characteristic during performance appraisal, is known as:

       ► Halo effect

       ► Central tendency

       ► Stereotyping

       ► Biasness

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Question No: 43    ( Marks: 1 )    - Please choose one

 Which of the following performance appraisal method is usually adopted for evaluating performance at managerial positions?

       ► Management by objective

       ► Critical incident

       ► Paired comparison

       ► Essay method

   

Question No: 44    ( Marks: 1 )    - Please choose one

 In which method supervisor keeps a log of positive and negative examples of a subordinate’s work-related behavior?

       ► Management by objective

       ► Comparison method

       ► Essay method

       ► Critical incident method

   

Question No: 45    ( Marks: 1 )    - Please choose one

 When supervisors are indulged in identifying the subordinates’ performance deficiencies & provide suggestions for improvements , the process is said to be:

       ► Strategic performance appraisal

       ► Organizational development

       ► Upward feedback

       ► Downward feedback

   

Question No: 46    ( Marks: 1 )    - Please choose one

 Grouping of different jobs having similar job responsibilities & duties is called:

       ► Classes

       ► Grades

       ► Scales

       ► Roles

   

Question No: 47    ( Marks: 1 )    - Please choose one

 According to which of the following method, each job is assigned to a particular grade/category depending on the type of jobs, the organizations required?

       ► Ranking method

       ► Classification method

       ► Factor comparison method

       ► Point factor method

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Question No: 48    ( Marks: 1 )    - Please choose one

 Which of the following step is MOST important in creating job-fit?

       ► An effective selection process

       ► Promotion and transfer of existing employees

       ► Training of employees

       ► Competitive compensation packages

   

Question No: 49    ( Marks: 1 )    - Please choose one

 Organization has legitimacy and rationale configuration that is why it is said to be a/an:

       ► Formal organization

       ► Informal organization

       ► Virtual organization

       ► Learning organization

   

Question No: 50    ( Marks: 1 )    - Please choose one

 According to the 'Hawthorne Studies' productivity of employees:

       ► Increased by increasing light intensity

       ► Decreased by decreasing light intensity

       ► Increased by observing them

       ► None of the given options

   

Question No: 51    ( Marks: 5 )

 Company consults its legal advisor for some legal assistance, what sort of power that legal advisor will practice?

ANS: The legal advisor will practice the following power:

           Expertise: It is a type of power which is possessed by a person due to personal expertise and knowledge.

          Using his expertise and knowledge advisor will provide legal assistance to the company and help them to get rid of their problems.

   

Question No: 52    ( Marks: 10 )

 Identify the measures that should be taken to make the performance appraisal system of an organization more effective.

ANS: Effective Performance Appraisal:  In order to make performance appraisal more effective the following measures should be taken:

1. Providing training to appraiser: Before starting the appraisal it is important that the appraiser must be trained well so that he/she does not commit the common mistakes of performance appraisal.
2. Ensuring mistakes are not made during appraisal: An effective appraisal system is free of errors and appraiser carries appraisal well.
3. Proper methods are used: A proper method to carry performance appraisal should be adopted to make it effective.
4. Clear objectives: It should be clear in appraiser's mind that what should be evaluated and for what reason he/she is being evaluated.

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Question No: 53    ( Marks: 10 )

 Being a manager how can you make the performance appraisal system of your organization legally defensible?

   

Question No: 54    ( Marks: 10 )

 Identify the methods that can be adopted to maximize the effectiveness of learning.

ANS: Maximize Effectiveness of Learning:

                                        To maximize the effectiveness of learning the following methods (learning principles) should be adopted:

1. Participation: Learning is only effective when the learners participate in the learning process. So such conditions should be provided to learners so that they participate in the learning process.
2. Repetition: An important aspect to enhance learning is repetition that is given the learner the opportunity to practice what he is being taught.
3. Relevance: Learning must be problem centered rather than content centered. People should be trained when there is some deficiency in them and the learning is solving that problem.
4. Transference: Learning is no effective if it is not transferred to actual workplace so that trainees should apply what they have learned the skills and knowledge to workplace to increase their productivity. So it should be ensured that transfer of learning takes place.
5. Feedback: Feedback of performance is necessary for learning. Feedback helps employees to improve their performance. 

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