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Thursday, January 13, 2011

Solved Paper Of MGT501- Human Resource Management

FINALTERM  EXAMINATION
Fall 2008
MGT501- Human Resource Management (Session - 1)
Question No: 1    ( Marks: 1 )    - Please choose one
 A psychological condition in which a person is put into a deep sleep-like state, while still remaining awake. It can be used to relieve pain & stress is called:

       Hypnosis
       ► Biofeedback
       ► Transcendental mediation
       ► Burnout
   
Question No: 2    ( Marks: 1 )    - Please choose one
 Employees quit the organizations at their own choice through:
       ► Outplacement, restructuring
       ► Discharging, layoff
       ► Transfer, demotion
       Resigning, retirement
   
Question No: 3    ( Marks: 1 )    - Please choose one
 According to which of the following it is better to convince the employees to abide by the company’s rules, rather than promptly responding with written or oral warnings to employees?
       ► Hot stove rule
       Positive discipline
       ► Progressive discipline
       ► Implied discipline
   
Question No: 4    ( Marks: 1 )    - Please choose one
 General practice carried out by Mr. Aslam is to encourage the participation of his subordinates while making departmental decisions. He is therefore said to be:
       ► Involved in practicing his referent power
       ► Involved in practicing legitimate power
       Involved in a leadership process
       ► Involved in making efforts to get favors from employees
   
Question No: 5    ( Marks: 1 )    - Please choose one
 The CEO has appointed Amjad to lead the current project as he has the talent to handle critical situations with an ease which enhances the followers’ morale as well. He is said to be a successful leader as per:
       Leadership Theory
       ► Trait Theory
       ► Behavioral Theory
       ► Motivational Theory
   
Question No: 6    ( Marks: 1 )    - Please choose one
 Creating conditions for a team to be effective is the responsibility of a(n):
       Leader
       ► Employee
       ► Organization
       ► HR department

Question No: 7    ( Marks: 1 )    - Please choose one
 United Nations sent a rescue team in the supervision of Mr. Kim from Geneva to the northern areas of Pakistan affected by the destructive earthquake of 2005. Mr. Kim is a/an:
       Parent-country national
       ► Host-country national
       ► Third-country national
       ► Local-country national
   
Question No: 8    ( Marks: 1 )    - Please choose one
 Employee handbook is a tool used for:
       ► Communicating rules & policies within an organization
       ► Providing information to stakeholders outside the organization
       ► Manipulating the competitors with false information
       ► Providing information about salary scale only
   
Question No: 9    ( Marks: 1 )    - Please choose one
 Organizational guarantee about the job security is a functional form of:
       Statutory law
       ► Contractual law
       ► Public policy
       ► Management rights
   
Question No: 10    ( Marks: 1 )    - Please choose one
 Ahmed has provided the personal contact numbers of his subordinates to one of his friend who is working as an insurance agent in a private insurance firm, to help him in achieving his monthly sales target. This practice is:
       ► Clear violation of labor laws
       ► Implementation of discrimination law
       Prohibited by the privacy rights
       ► Violation of employment at will
   
Question No: 11    ( Marks: 1 )    - Please choose one
 Organizations are bound to pay its employees at least the defined minimum wage as per government decision. This obligation resulted because:
       ► It is necessary to build goodwill
       It is the statutory right of an employee
       ► It enhances the market share of a company’s product
       ► It provides benefits to all of its stakeholders
   
Question No: 12    ( Marks: 1 )    - Please choose one
 The BEST indicator of an effective safety and health program of an organization is:
       ► Employees do not feel hesitant while sharing their problems
       ► Employees feel motivated to perform well and show loyalty
       ► Employees feel honor that organization is concerned about their problems
       Employees do not face injuries and illnesses on regular basis
   
Question No: 13    ( Marks: 1 )    - Please choose one
 The physical or psychological condition induced in workers by overwork or overexposure to stress in the workplace, is known as:
       Exhaustion
       Burnout
       Collapse
       Fatigue
   
Question No: 14    ( Marks: 1 )    - Please choose one
 For which of the following reason, union-membership in organizations losses it’s importance during recent years?
       Legislation protects workers in a better way
       ► Unions give advantage to union leaders
       ► Union membership is quite expensive
       ► Companies do not hire union members
   
Question No: 15    ( Marks: 1 )    - Please choose one
 All of the following are reasons of conflicts in an organization, EXCEPT:
       ► Everyone competing for scarce resources
       Interactionist view about employees
       ► Poor coordination among employees
       ► Stereotypical views about employees
   
Question No: 16    ( Marks: 1 )    - Please choose one
 Which of the following is an incentive plan that rewards employees for exceeding a predetermined goal by sharing the extra profits?
       ► Scanlon plan
       ► Piece-work plan
       Gainsharing plan
       ► Variable pay plan
   
Question No: 17    ( Marks: 1 )    - Please choose one
 Which one of the following does NOT categorized as 'pay-for-performance' program?
       Piecework plan
       ► Scanlon plan
       ► Gainsharing plan
       ► Profit sharing plan
   
Question No: 18    ( Marks: 1 )    - Please choose one
 Which of the given expression is termed as 'equity'?
       Output 1     <    Output 2
Input                 Input
       Output 1     =    Output 2
Input               Input
       Output 1         Output 2
Input                 Input
       Output 1     >    Output 2
Input                 Input
 
Question No: 19    ( Marks: 1 )    - Please choose one
 An employee’s compensation usually comprises of:
       High monetary rewards
       Quality rewards requested by employees
       Benefits like medical & transport allowances
       Financial & non-financial rewards
   
Question No: 20    ( Marks: 1 )    - Please choose one
 To make the 'Ranking Method' of job evaluation more effective:
       Perform performance appraisals on regular basis
       Train employees prior to appraisals
       Develop high compensation packages
       Clearly define job description initially
   
Question No: 21    ( Marks: 1 )    - Please choose one
 Which of the following is most popular technique for appraising employee performance?
       Alternation ranking
       Graphic rating scale
       Management by objective
       Paired comparison
   
Question No: 22    ( Marks: 1 )    - Please choose one
 Which is the best time or occasion to discuss career-related issues with an employee?
       Weekly staff meeting
       Social lunch
       Employee’s annual appraisal
       Career success team meeting
   
Question No: 23    ( Marks: 1 )    - Please choose one
 The basis for promotion will typically be competence rather than seniority when:
       Team cohesiveness is important
       Company is promoting competition
       Union agreements are involved
       Organization is Legaly bound by government
   
Question No: 24    ( Marks: 1 )    - Please choose one
 Which of the following is a part of organization’s role in the career development of an employee?
       Communicating the mission, policies and procedures
       Providing timely performance feedback
       Participating in career development discussions
       Seeking out career information
 
Question No: 25    ( Marks: 1 )    - Please choose one
 Amjad has reached the age of full retirement, but he still wants to continue his job. Moreover, organization has not yet found any replacement to him. In such situation Amjad should pursue:
       Counseling to utilize his leisure time
       Search careers outside the company
       Psychological counseling to prepare for retirement
       Extension of current job within company
   
Question No: 26    ( Marks: 1 )    - Please choose one
 Which of the following is the utmost preference of an organization while selecting a training and development program?
       Ensure the cost effectiveness of the training session
       Expert & professional trainers should be hired
       Training should be provided to all the employees
       ► Maximum training mediums should be used
   
Question No: 27    ( Marks: 1 )    - Please choose one
 Which of the following is the greatest contributor towards the success of an organization?
       Prevailed grapevine network of employees
       Conduct frequent trainings to employees
       Set goals to define the direction to pursue
       Implementation of the newest technology
   
Question No: 28    ( Marks: 1 )    - Please choose one
 The re-arrangement of organizational structure & change in organizational culture is accomplished during:
       Task analysis
       Organizational analysis
       Person analysis
       Management analysis
   
Question No: 29    ( Marks: 1 )    - Please choose one
 Which of the following term reflects the process of preparing organizational people according to the future needs?
       Learning
       Training
       Development
       Need analysis
   
Question No: 30    ( Marks: 1 )    - Please choose one
 Which of the following is a test validation method that determines whether a test measures certain traits that are important in performing a job or not?
       Concept validity
       Criterion validity
       Construct validity
       Content validity
    
Question No: 31    ( Marks: 1 )    - Please choose one
 Which of the following is a goal-directed summary of a person's experience, education and training developed for use in the selection process?
       Curriculum vitae
       Educational record
       Career goal
       Interview questioning

Question No: 32    ( Marks: 1 )    - Please choose one
 Which of the following force makes an individual eligible to make decisions, give orders & directing work activities of others?
       Power
       Influence
       Authority
       Command
   
Question No: 33    ( Marks: 1 )    - Please choose one
 Previous company records & customer satisfaction surveys may serve as a source for:
       Cultivating learning culture within the organization
       Determining deficiencies that require training
       Developing career development plans for employees
       Identifying training outcomes through evaluation
   
Question No: 34    ( Marks: 1 )    - Please choose one
 Which of the following method includes the exchange of information between organizational member & the applicant through a goal-oriented conversation?

       Counseling simulations
       Vocational interest test
       Role playing
       Employment interview
    
Question No: 35    ( Marks: 1 )    - Please choose one
 Which of the given employment testing approach requires individuals to perform activities similar to those they might encounter in an actual job?
       In-basket technique
       Role playing
       Interview simulations
       Case study

Question No: 36    ( Marks: 1 )    - Please choose one
 As an HR manager, what should be your main focus while recruitment?
       The potential candidate must posses interpersonal and analytical skills
       The potential candidate should be very confident and sharp
       The potential candidate must be attractive enough to fit in the position
       The potential candidate should match the requirements of the job
   
Question No: 37    ( Marks: 1 )    - Please choose one
 What could be the main consideration of an HR manager during recruitment?
       Outsource the employee selection to recruiting agencies
       Screen the pool of appropriate applicants
       Attract a large number of applicants
       Only hire the experienced candidates
   
Question No: 38    ( Marks: 1 )    - Please choose one
 'There is no need to make any new appointment'; therefore, the organization has transfered Mr. Azam to another branch. This step of the organization is taken to:
       Increase the labor supply than demand
       Maintain the balance of labor supply and demand
       Decrease the labor supply than demand
       Devastate the balance of labor supply and demand
   
Question No: 39    ( Marks: 1 )    - Please choose one
 Term used to refer the potential employees available for work within the geographic area from which employees are recruited is:
       Labor market
       Employment market
       Employee market
       Job market
   
Question No: 40    ( Marks: 1 )    - Please choose one
 The best way of reducing the problems of leniency or strictness in performance appraisals is to:
       Rank employees
       Train supervisors to avoid it
       Impose a distribution for performance
       Consider the purpose of the appraisal
   
Question No: 41    ( Marks: 1 )    - Please choose one
 Which of the following problem occurs when supervisors tend to rate all their subordinates consistently low?
       Central tendency
       Leniency
       Strictness
       Halo effect
   
Question No: 42    ( Marks: 1 )    - Please choose one
 Rating a person high or low on all items because of one characteristic during performance appraisal, is known as:
       Halo effect
       Central tendency
       Stereotyping
       Biasness

Question No: 43    ( Marks: 1 )    - Please choose one
 Which of the following performance appraisal method is usually adopted for evaluating performance at managerial positions?
       Management by objective
       Critical incident
       Paired comparison
       Essay method
   
Question No: 44    ( Marks: 1 )    - Please choose one
 In which method supervisor keeps a log of positive and negative examples of a subordinate’s work-related behavior?
       Management by objective
       Comparison method
       Essay method
       Critical incident method
   
Question No: 45    ( Marks: 1 )    - Please choose one
 When supervisors are indulged in identifying the subordinates’ performance deficiencies & provide suggestions for improvements , the process is said to be:
       Strategic performance appraisal
       Organizational development
       Upward feedback
       Downward feedback
   
Question No: 46    ( Marks: 1 )    - Please choose one
 Grouping of different jobs having similar job responsibilities & duties is called:
       Classes
       Grades
       Scales
       Roles
   
Question No: 47    ( Marks: 1 )    - Please choose one
 According to which of the following method, each job is assigned to a particular grade/category depending on the type of jobs, the organizations required?
       Ranking method
       Classification method
       Factor comparison method
       Point factor method
 
Question No: 48    ( Marks: 1 )    - Please choose one
 Which of the following step is MOST important in creating job-fit?

       An effective selection process

       Promotion and transfer of existing employees
       Training of employees

       Competitive compensation packages
   
Question No: 49    ( Marks: 1 )    - Please choose one
 Organization has legitimacy and rationale configuration that is why it is said to be a/an:
       Formal organization

       Informal organization

       Virtual organization

       Learning organization

   
Question No: 50    ( Marks: 1 )    - Please choose one
 According to the 'Hawthorne Studies' productivity of employees:
       Increased by increasing light intensity
       Decreased by decreasing light intensity
       Increased by observing them
       None of the given options
   
Question No: 51    ( Marks: 5 )
 Company consults its legal advisor for some legal assistance, what sort of power that legal advisor will practice?

ANS: The legal advisor will practice the following power:
           Expertise: It is a type of power which is possessed by a person due to personal expertise and knowledge.
          Using his expertise and knowledge advisor will provide legal assistance to the company and help them to get rid of their problems.

   
Question No: 52    ( Marks: 10 )
 Identify the measures that should be taken to make the performance appraisal system of an organization more effective.

ANS: Effective Performance Appraisal:  In order to make performance appraisal more effective the following measures should be taken:
  1. Providing training to appraiser: Before starting the appraisal it is important that the appraiser must be trained well so that he/she does not commit the common mistakes of performance appraisal.
  2. Ensuring mistakes are not made during appraisal: An effective appraisal system is free of errors and appraiser carries appraisal well.
  3. Proper methods are used: A proper method to carry performance appraisal should be adopted to make it effective.
  4. Clear objectives: It should be clear in appraiser's mind that what should be evaluated and for what reason he/she is being evaluated.

Question No: 53    ( Marks: 10 )
 Being a manager how can you make the performance appraisal system of your organization legally defensible?

   
Question No: 54    ( Marks: 10 )
 Identify the methods that can be adopted to maximize the effectiveness of learning.

ANS: Maximize Effectiveness of Learning:
                                        To maximize the effectiveness of learning the following methods (learning principles) should be adopted:
  1. Participation: Learning is only effective when the learners participate in the learning process. So such conditions should be provided to learners so that they participate in the learning process.
  2. Repetition: An important aspect to enhance learning is repetition that is given the learner the opportunity to practice what he is being taught.
  3. Relevance: Learning must be problem centered rather than content centered. People should be trained when there is some deficiency in them and the learning is solving that problem.
  4. Transference: Learning is no effective if it is not transferred to actual workplace so that trainees should apply what they have learned the skills and knowledge to workplace to increase their productivity. So it should be ensured that transfer of learning takes place.
  5. Feedback: Feedback of performance is necessary for learning. Feedback helps employees to improve their performance. 

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