Complete Solved FinalTerm Past Paper Of MGT501- Human Resource Management

FINALTERM  EXAMINATION

Fall 2008

MGT501- Human Resource Management (Session - 3)

Time: 120 min

Marks: 85

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Question No: 1    ( Marks: 1 )    - Please choose one

 Which of the following employee benefits are legally imposed on organizations?

       ► Social security

       ► Stock options

       ► Care centers

       ► Flexible hours

   

Question No: 2    ( Marks: 1 )    - Please choose one

 Leadership will mostly be considered failed if:

       ► Leaders are appointed by top management

       ► Leader established high goals to be achieved

       ► Leader also plays the role of a manager in an organization

       ► Followers stop sharing their issues with a leader

   

Question No: 3    ( Marks: 1 )    - Please choose one

 Usually it is observed that after becoming the team’s captain the player’s own performance declines. What could be the reason behind it?

       ► Unable to handle extra pressure

       ► Absence of task related knowledge

       ► Lack of high energy level

       ► Imposed on a team by management

   

Question No: 4    ( Marks: 1 )    - Please choose one

 ‘Unilever’ comes under which of the following categories while conducting its business globally?

       ► Domestic

       ► International

       ► Multinational

       ► Transnational

   

Question No: 5    ( Marks: 1 )    - Please choose one

 Which group of employees may also be known as expatriate?

       ► Parent-country nationals

       ► Host-country nationals

       ► Third-country nationals

       ► Local-country nationals

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Question No: 6    ( Marks: 1 )    - Please choose one

 __________________ are citizens of the country in which the multinational company has its headquarters.

       ► Expatriates

       ► Third-country nationals

       ► Home-country nationals

       ► Host-country nationals

   

Question No: 7    ( Marks: 1 )    - Please choose one

 Neither an organization nor any organizational member can provide the employee database information to any person/organization without the permission of the concerned employee. This restriction is supported by:

       ► Employment at will

       ► Discrimination law

       ► Rights to privacy

       ► Labor law

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Question No: 8    ( Marks: 1 )    - Please choose one

 Communication in which information flows from the top of the organizational management hierarchy to the employees telling them what is the mission and what are the policies of the organization is known as:

       ► Diagonal communication

       ► Horizontal communication

       ► Upward communication

       ► Downward communication

   

Question No: 9    ( Marks: 1 )    - Please choose one

 All of the following would be considered as sources of conflicts, EXCEPT:

       ► Goal incompatibility

       ► Different values and beliefs

       ► Lack of resources and finances

       ► Strengthened team dynamics

   

Question No: 10    ( Marks: 1 )    - Please choose one

 The labor union of 'SAGA Trading Pvt Ltd' is demanding company to buy resources from their settled place. Company didn’t bother about raising such issue by the union, as the issue comes under:

       ► Labor issues

       ► Mandatory issues

       ► Permissive issues

       ► Prohibited issues

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Question No: 11    ( Marks: 1 )    - Please choose one

 According to which of the following view, "conflict should be encouraged and managed"?

       ► Traditional View

       ► Human Relations View

       ► Interactionist View

       ► Behavioral view

   

Question No: 12    ( Marks: 1 )    - Please choose one

 Asif has punished his subordinate for the reason that he had refused to drop Asif's children at school. What type of power Asif practiced over his subordinate?

       ► Referent power

       ► Social power

       ► Personal power

       ► Charismatic power

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Question No: 13    ( Marks: 1 )    - Please choose one

 If being a manager you have the power to dismiss, suspend or demote your subordinates, you are said to have which of the following power?

       ► Charismatic power

       ► Referent power

       ► Coercive power

       ► Legitimate  power

   

Question No: 14    ( Marks: 1 )    - Please choose one

 Performance measures include all of the following, EXCEPT:

       ► Individual’s productivity

       ► Team's productivity

       ► Departmental productivity

       ► Market productivity

   

Question No: 15    ( Marks: 1 )    - Please choose one

 Which of the following is NOT included in time-off benefits?

       ► On-the-job breaks

       ► Annual holidays

       ► Flexi time

       ► Paid leaves

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Question No: 16    ( Marks: 1 )    - Please choose one

 For which of the following reason, organizations consider employee benefits important?

       ► To attract new blood in the organizations

       ► To retain the valuable employees

       ► To create good reputation in the market

       ► All of the given options

   

Question No: 17    ( Marks: 1 )    - Please choose one

 Which of the following is NOT included in direct financial payments?

       ► Wages

       ► Insurance

       ► Commissions

       ► Incentive

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Question No: 18    ( Marks: 1 )    - Please choose one

 When an employee’s performance is so poor that a written warning is required, that warning should:

►Identify the standards by which the employee is judged

►Contain examples of employees who met the standards

►Provide previous examples when employee met the standards

►Be sent to the employee in question and to the superior manager

   

Question No: 19    ( Marks: 1 )    - Please choose one

 If a supervisor wants to criticize his subordinate in an appraisal interview, it is best to:

►Hold meeting with other people to diffuse the negative situation

►Provide examples of critical incidents by that employee

►Acknowledge personal biases with the employee

►Scold the employee on excuses for poor performance

   

Question No: 20    ( Marks: 1 )    - Please choose one

 Which of the following depicts today's major barrier to career advancement of the working ladies?

►Top management is usually male oriented

►Lack of educational opportunities for women

►Common perception that woman can never be a better boss

►Difficulty in balancing the work and family life

   

Question No: 21    ( Marks: 1 )    - Please choose one

 Which of the following is part of a manager’s role in the career development of an employee?

►Communicating the mission, policies and procedures

►Utilizing career development opportunities

►Participating in career development discussions

►Establishing goals and career plans

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Question No: 22    ( Marks: 1 )    - Please choose one

 Which of the following is a part of organization’s role in the career development of an employee?

►Communicating the mission, policies and procedures

►Providing timely performance feedback

►Participating in career development discussions

►Seeking out career information

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Question No: 23    ( Marks: 1 )    - Please choose one

 Which of the following term is used to represent the shift in job position without any change in salary or grade?

►Promotion

►Transfer

►Demotion

►Resignation

   

Question No: 24    ( Marks: 1 )    - Please choose one

 Employee commitment had suffered a lot in recent years due to which of the following reasons?

►Structural downsizing

►Skill inadequacy

►Rational appraisals

►Organizational expansion

   

Question No: 25    ( Marks: 1 )    - Please choose one

 Shehzad planed to retire from his company because he would get a better package after 30 years of service. However, according to him without a job it would be difficult for him to spend time so he may consider other options. What do you suggest for him?

►Explanation of social security benefits

►Pursue career outside the company

►Counseling to utilize leisure time

►All of the given options

   

Question No: 26    ( Marks: 1 )    - Please choose one

 How organizations prepare their employees for retirement?

►Provide leisure time counseling

►Search careers outside the company

►Explanation of social security benefits

►Psychological counseling to accept retirement

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Question No: 27    ( Marks: 1 )    - Please choose one

 Which of the following measures are taken to assess the intensity of employees’ satisfaction and their attitude toward the training program?

►Continuous feedback

►Profitability rate

►Market share

►Productivity levels

   

Question No: 28    ( Marks: 1 )    - Please choose one

 Which of the following is the greatest contributor towards the success of an organization?

►Prevailed grapevine network of employees

►Conduct frequent trainings to employees

►Set goals to define the direction to pursue

►Implementation of the newest technology

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Question No: 29    ( Marks: 1 )    - Please choose one

 Which of the following test is used to measure a candidate's knowledge regarding job duties he/she is supposed to perform in a particular job position?

►Work knowledge test

►Trade knowledge test

►Job knowledge test

►Position knowledge test

    

Question No: 30    ( Marks: 1 )    - Please choose one

 The extent to which an employment selection test provides consistent results is known as:

       ► Reliability

       ► Dependability

       ► Consistency

       ► Trustworthiness

    

Question No: 31    ( Marks: 1 )    - Please choose one

 Which of the following term is used as the indicator of missing information by the applicant while making selection decision?

       ► Red flag

       ► Red alert

       ► High alert

       ► Alarming situation

   

Question No: 32    ( Marks: 1 )    - Please choose one

 Which of the following method is used to inform employees about the company's job openings?

       ► Job publishing

       ► Job declaration

       ► Job posting

       ► Job listing

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Question No: 33    ( Marks: 1 )    - Please choose one

 Organizations started focusing on quality, productivity and efficiency during:

       ► Mechanistic period      

       ► Legalistic period

       ► Organistic  period 

       ► Strategic period

   

Question No: 34    ( Marks: 1 )    - Please choose one

 Which of the following aspect should be considered during task analysis, before conducting the training in an organization?

       ► Individuals who require training

       ► Shortcomings in existing technology

       ► Ineffective feedback system of organization

       ► Areas where training is required

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Question No: 35    ( Marks: 1 )    - Please choose one

 'Due to lack of knowledge among employees, they are unable to operate the computerized MIS', which of the following addresses this problem?

       ► Provision of new computers

       ► Conduct relevant training

       ► Supply input devices

       ► Supply output devices

   

Question No: 36    ( Marks: 1 )    - Please choose one

 The process by which people acquire skills & abilities required to perform jobs at hand, is known as:

       ► Learning

       ► Training

       ► Development

       ► Need analysis

   

Question No: 37    ( Marks: 1 )    - Please choose one

 According to which of the following interview type, several applicants are being interviewed by one or more company representatives? 

       ► One-to-one interview

       ► Panel interview

       ► Group interview

       ► Stress interview

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Question No: 38    ( Marks: 1 )    - Please choose one

 Which of the following represents the basic goal of the recruitment?

       ► Communicate job opening positions clearly

       ► Attract maximum number of applicants

       ► Self select out the candidates to save time and money

       ► Attract the qualified candidates & not the unqualified ones

   

Question No: 39    ( Marks: 1 )    - Please choose one

 Which of the given solution served as the best one for reducing the problem of central tendency in performance appraisals?

       ► Rank employees

       ► Train supervisors to avoid it

       ► Impose a distribution for performance

       ► Consider the purpose of the appraisal

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Question No: 40    ( Marks: 1 )    - Please choose one

 Rating a person high or low on all items because of one characteristic during performance appraisal, is known as:

       ► Halo effect

       ► Central tendency

       ► Stereotyping

       ► Biasness

   

Question No: 41    ( Marks: 1 )    - Please choose one

 Management by objectives (MBO) refers to an appraisal method, which:

       ► Evaluates progress made toward the accomplishment of measurable goals

       ► Assigning scale points with specific examples of good or poor performance

       ► A log of positive and negative examples of a subordinate’s work-related behavior

       ► Assigning predetermined percentages for different performance categories

   

Question No: 42    ( Marks: 1 )    - Please choose one

 If a performance appraisal focuses on an employee’s quality and quantity of wok, then the performance appraisal is focused on measuring _____.

       ► Generic dimensions of performance

       ► Performance of actual duties

       ► Employee competency

       ► Achievement of objectives

   

Question No: 43    ( Marks: 1 )    - Please choose one

 Which of the following is NOT one of the guidelines for effective goal setting?

       ► Allocate specific goals

       ► Set challenging but achievable goals

       ► Assign consequences for performance

       ► Encourage employee participation

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Question No: 44    ( Marks: 1 )    - Please choose one

 All of the following could be the reasons of an employee stress, EXCEPT:

       ► Supervisor’s rude attitude

       ► No recognition of efforts

       ► Job insecurity and safety

       ► Missing out the thanking notes

   

Question No: 45    ( Marks: 1 )    - Please choose one

 Management has pointed out Mr. Haseeb as a low performer & shows their dissatisfaction with his performance, Mr. Haseeb had tried a lot to put more & more efforts but still unable to satisfy the management, after some time he started overlooked the appraisal reports as he perceived that management is habitual of criticizing the employees’ performance. This reaction by Haseeb is resulted due to:

       ► Lack of trained raters

       ► Unserious attitude towards appraisal

       ► Lack of proper feedback

       ► Management is biased

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Question No: 46    ( Marks: 1 )    - Please choose one

 Which one of the following is NOT the characteristic of a Virtual Team?

       ► Lack of nonverbal signals

       ► Limited social contact

       ► Increased social relationship

       ► Ability to overcome time and space constraints

   

Question No: 47    ( Marks: 1 )    - Please choose one

 Jobs are identified & grouped during which of the following managerial function?

       ► Planning

       ► Organizing

       ► Leading

       ► Controlling

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Question No: 48    ( Marks: 1 )    - Please choose one

 As a result of which of the following activity, HRIS is gaining popularity day by day?

       ► Generating organizational reports

       ► Managing resources effectively

       ► Retrieving timely information

       ► Handling bundles of data

   

Question No: 49    ( Marks: 1 )    - Please choose one

 HRIS provides information that supports organizations in:

       ► Designing compensation packages

       ► Launching new equipments

       ► Forecasting financial budgets

       ► Anticipating customers’ trend

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Question No: 50    ( Marks: 1 )    - Please choose one

 'Job description' provides which of the following information?

       ► Working conditions prevailing in an organization

       ► Set of KSA required to perform a job

       ► Level of experience mandatory for a particular job

       ► Individual’s general attitude that affects the job performance

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Question No: 51    ( Marks: 5 )

 What are the criteria that make the leaders & managers similar to each other?

There are some points by which leaders and managers become similar to each others.

1. Both leader and manager interact and motivate their subordinates.

2. Both leader and manager have power over their subordinates.

3. Leaders work for achieving the desire strategic goals while managers also work for getting their goals.

4. Both works in organizations.  Both are responsible for their subordinates and people.

   

Question No: 52    ( Marks: 10 )

 Leaders should be selected by the respective followers or must be imposed by the policy makers? In your opinion which could be the better option? Elaborate in detail by explaining the pros & cons of both the situations.

Leaders are selected by the respective followers because as we know that best leaders are selected by the people who want him. The good leader is that who leads his followers. So his people will follow him. But if a leader is selected by policy makers, may be this leader will not be able to motivate and guide his people. Because there is no opinion taken from people in selection of this leader. We will take a real example from today's life.

For example, if we select a leader in elections on high majority, we will be happy from that leader. But if some party has select a leader without the knowledge of people. That will be not a good opinion. I think that the first sentence will be correct in my view.

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Question No: 53    ( Marks: 10 )

 A warehouse of a company caught fire, a labor named Iftikhar had voluntarily took steps to extinguish the fire. For this act of bravery, company’s management awarded him with the ‘medal of bravery’. In the light of Maslow’s Need Theory, how will you evaluate this reward offered by company to appreciate & keep Iftikhar motivated?

According to Maslow's Need Theory, money can motivate an employee. But here the company awarded Mr iftikhar a Medal. So iftikhar will try to work more hard for getting cash award to fulfill his lower needs. If for example iftikhar gets money awards on his performance, he will try to fulfill his higher needs. For this he will do some special work to inspire its managers.

   

Question No: 54    ( Marks: 10 )

 How can managers reinforce positive behaviors among their employees through non-monetary incentive? Support your answer by providing any practical example of such practices adopted in various organizations.

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In organizations, managers can motivate positive behaviors among their employee through some non-monetary incentives. By which all employees will be neutrally work and motivated.

Manager should provide non-monetary rewards to their employees. For example,

Employee must have a pleasant working environment, so they will enjoy their work with good performance. Also their behavior will be positive.

They should be trained in a good way.

Social security is also a right of employees. Managers should provide disability insurance, medical, and security for employees.

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