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Wednesday, December 22, 2010

MGT501- Human Resource Management Final Term Past Paper 2008

FINALTERM  EXAMINATION
Fall 2008
MGT501- Human Resource Management (Session - 2)
Time: 120 min
Marks: 85
    
Question No: 1    ( Marks: 1 )    - Please choose one
 While downsizing, organizations sometimes reduce the number of its employees by offering early retirements because:
       ► HR requirement is less than existing number of employees
       ► HR requirement is greater than the existing number of employees
       ► Company’s cost in terms of employee compensation can be saved
       Organizations can be more efficient by this action of management (correct)
   
Question No: 2    ( Marks: 1 )    - Please choose one
 Which of the following can be an alternative decision to employee termination?
       ► Demotion
       ► Retirement
       ► Resignation
       Lay-off (Correct)
   
Question No: 3    ( Marks: 1 )    - Please choose one
 If the time between violation & the respective penalty implementation lengthens, the impact of the disciplinary action will:
       Be exceeded (Correct)
       ► Remain the same
       ► Become invisible
       ► Be reduced
   
Question No: 4    ( Marks: 1 )    - Please choose one
 Mr. Imran is appointed to supervise all the employees of the admin department. In this situation he is said to be a ___________.
       Manager only (Correct)
       ► Charismatic leader
       ► Leader only
       ► Leader & manager at the same time
   
Question No: 5    ( Marks: 1 )    - Please choose one
 What sort of relationship exists between ‘negative-reinforcement’ & ‘punishment’?
       ► Both are similar concepts
       Punishment leads to negative-reinforcement (Correct)
       ► Negative-reinforcement leads to punishment
       ► Both leads to similar consequences
 
Question No: 6    ( Marks: 1 )    - Please choose one
 'Federal law' requiring employers to give 60 days notice prior to plant closing or major layoff, as stated by:
       Statutory right of employees (Correct)
       ► Employer itself
       ► Due process by an employer
       ► Union recommendations
   
Question No: 7    ( Marks: 1 )    - Please choose one
 Which of the following facilitates the employer to hire, fire, demote or promote anyone, in the absence of any legal obligation?
       Discrimination law
       Employment at will (Correct)
       Affirmative action
       Equal employment opportunity
 
Question No: 8    ( Marks: 1 )    - Please choose one
 'Honda Pakistan', implemented a safety & health program for its employees after consulting experts and management in the organization. But, no reduction in the accidents or injuries is observed. Identify a reason which is least possible to the failure of this Safety & Health program?
►Company is not considering inputs of employees regarding safety decisions
►Safety & health program is not communicated properly to all employees
►Proper safety & health training has not been provided to the employees (Correct)
►Proper budget is not allocated to safety and health program as required
   
Question No: 9    ( Marks: 1 )    - Please choose one
 Which one of the following is NOT included in the content of 'Employee Handbook'?
►Fringe benefits
►Safety procedures
►Financial statements (Correct)
►Job duties
   
Question No: 10    ( Marks: 1 )    - Please choose one
 "Accounting staff of a EFU General Insurance ltd, share information of different departments to assist in preparing the annual budget on a consistent basis". Which type of communication it is?
►Diagonal communication
►Horizontal communication (Correct)
►Upward communication
►Downward communication
   
Question No: 11    ( Marks: 1 )    - Please choose one
 Under a strong union influence, the union members demanded the salary increment as per the rate of increase in inflation. As an HR manager what will be your initial step?
►Rejecting the request as it is unnecessary
►Approving the demand immediately
►Asking union to make a contract
►Arranging negotiation to discuss the issue (Correct)
   
Question No: 12    ( Marks: 1 )    - Please choose one
 According to which of the following view, "conflict is bad and should be avoided"?
►Behavioral view (Correct)
►Traditional View
►Human Relations View
►Interactionist View
   
Question No: 13    ( Marks: 1 )    - Please choose one
 If the political behavior is motivated by self-serving interests without taking into account the goals of the organization, the move would be considered as:
►Ethical
►Neutral
►Unethical (Correct)
►Intense
 
Question No: 14    ( Marks: 1 )    - Please choose one
 Legitimate power includes which of the following?

►Acceptance of authority by organizational members (Correct)
►Limited ability to reward employees
►Ability to only punish employees
►Limited control of company’s physical resources
   
Question No: 15    ( Marks: 1 )    - Please choose one
 A power base that depends on fear comes under which of the following category of power?
►Reward power
►Coercive power (Correct)
►Referent power
►Legitimate power
   
Question No: 16    ( Marks: 1 )    - Please choose one
 Which of the following is NOT included in time-off benefits?

►On-the-job breaks
►Annual holidays
►Flexi time (Correct)
►Paid leaves
   
Question No: 17    ( Marks: 1 )    - Please choose one
 Ali was working as MTO in ABL & getting the package of Rs.20.000, few weeks ago he resigned from ABL & joined HBL which is offering him Rs.30,000 at the same post of MTO. In this situation HBL is adopting the ________ pay strategy.
       Above market rate (Correct)
       Below market rate
       At market rate
       All of the given options
   
Question No: 18    ( Marks: 1 )    - Please choose one
 What type of pay plan is being used when workers are paid a sum for each unit they produce?
       Base pay
       Competency-based pay (Correct)
       Bonus pay
       Piecework pay
   
Question No: 19    ( Marks: 1 )    - Please choose one
 To make the 'Ranking Method' of job evaluation more effective:
       Perform performance appraisals on regular basis
       Train employees prior to appraisals
       Develop high compensation packages
       Clearly define job description initially (Correct)
 
Question No: 20    ( Marks: 1 )    - Please choose one
 Miss. Fouzia wants to excel herself in the banking field by clearing the IBP Superior Qualification (ISQ) examination. But her current job’s strict timings do not allow her to fulfill her plans. To address this problem, the bank could help her by:
       Providing her with a career coach
       Encouraging her to join a career success team
       Facilitating her with flexible working hours (Correct)
       Suggesting her a better occupation to adopt
   
Question No: 21    ( Marks: 1 )    - Please choose one
 Which of the following is part of a manager’s role in the career development of an employee?
       Communicating the mission, policies and procedures
       Utilizing career development opportunities
       Participating in career development discussions
       Establishing goals and career plans (Correct)

Question No: 22    ( Marks: 1 )    - Please choose one
 Which of the following plays a role in assessing interests, seeking out career information and utilizing development opportunities in career development?
       Individual
       Manager (Correct)
       Supervisor
       Company
   
Question No: 23    ( Marks: 1 )    - Please choose one
 The lifelong series of activities that contribute to a person’s career exploration, establishment, success, and fulfillment is called:
       Organizational development
       Career management (Correct)
       Career development
       Career planning
   
Question No: 24    ( Marks: 1 )    - Please choose one
 How do compensation and benefits with a career development focus differ from compensation and benefits with a traditional focus?
       Employee’s productivity is rewarded
       Employee’s efficiency is rewarded
       Enhancement in abilities is rewarded
       All of the given options (Correct)
 
Question No: 25    ( Marks: 1 )    - Please choose one
 Amjad has reached the age of full retirement, but he still wants to continue his job. Moreover, organization has not yet found any replacement to him. In such situation Amjad should pursue:
       Counseling to utilize his leisure time
       Search careers outside the company
       Psychological counseling to prepare for retirement
       Extension of current job within company (Correct)
   
Question No: 26    ( Marks: 1 )    - Please choose one
 Which of the given objective is mainly focused during pre-retirement educational programs?
       Improve job satisfaction among senior staff
       Enhance employee performances through such concerns
       Prepare employees for their upcoming retired life (Correct)
       Minimize medical claims from retirees
   
Question No: 27    ( Marks: 1 )    - Please choose one
 During which stage of socialization, employees successfully internalize the organizational norms & beliefs?

       Pre-arrival stage
       Encounter stage
       Metamorphosis stage (Correct)
       Post-retirement stage
   
Question No: 28    ( Marks: 1 )    - Please choose one
 During which of the following interview, an interviewer asks probing and open-ended questions?

       Structured interview
       Unstructured interview (Correct)
       Formal interview
       Planned interview
    
Question No: 29    ( Marks: 1 )    - Please choose one
 Which of the following is a process of attracting individuals on timely basis, in sufficient numbers and with appropriate qualifications, to apply for jobs with an organization?
       Selection

       Recruitment (Correct)

       Staffing

       Enrollment


Question No: 30    ( Marks: 1 )    - Please choose one
 Which of the following is a force by which personality traits (expertise) affects others’ behavior?
       Power
       Influence (Correct)
       Authority
       Command
   
Question No: 31    ( Marks: 1 )    - Please choose one
 Which of the following practice involves the selling off portions of the company and making severe staff reductions?
       Redesigning
       Restructuring (Correct)
       Organizational designing
       Reengineering
 
Question No: 32    ( Marks: 1 )    - Please choose one
 People can be more productive while working in:
       Isolation
       Groups (Correct)
       Crowd
       None of the given options
   
Question No: 33    ( Marks: 1 )    - Please choose one
 The MOST common reason that an expatriate fails at an international assignment is _____.
       Incompetency
       Technical demands of the job
       Expense
       Family pressures (Correct)
   
Question No: 34    ( Marks: 1 )    - Please choose one
 Previous company records & customer satisfaction surveys may serve as a source for:
       Cultivating learning culture within the organization (Correct)
       Determining deficiencies that require training
       Developing career development plans for employees
       Identifying training outcomes through evaluation
   
Question No: 35    ( Marks: 1 )    - Please choose one
 The best hiring occurs when the goals of which of the following should consistent to each other?
       HR managers, Finance managers
       Head office, Branch
       Organization, Individual (Correct)
       Lower managers, Top managers
   
Question No: 36    ( Marks: 1 )    - Please choose one
 Which one of the following is NOT the advantage of Workforce Diversity?
       Multiple perspectives
       Greater openness to new ideas
       Increased creativity and flexibility
       Decreased problem-solving skills (Correct)
  
Question No: 37    ( Marks: 1 )    - Please choose one
 Due to which of the following reason, subordinates may feel dissatisfied with their appraisal interviews?
       They feel threatened during the interview (Correct)
       They can influence the course of the interview
       Constructive interviewer is conducting the interview
       Their poor performance is being highlighted
   
Question No: 38    ( Marks: 1 )    - Please choose one
 Which of the given solution served as the best one for reducing the problem of central tendency in performance appraisals?
       Rank employees
       Train supervisors to avoid it (Correct)
       Impose a distribution for performance
       Consider the purpose of the appraisal
   
Question No: 39    ( Marks: 1 )    - Please choose one
 Some supervisors, when filling in rating scales, tend to avoid the highs and lows on the scale and rate most people in the middle. This type of evaluation is said to be effected by:
       Stereotyping
       Central tendency (Correct)
       Strictness
       Leniency
   
Question No: 40    ( Marks: 1 )    - Please choose one
 “Ongoing process of managing & evaluating both the behavior & outcomes in the workplace” is known as:
       Training & development
       Performance appraisal (Correct)
       Compensation management
       Job analysis

Question No: 41    ( Marks: 1 )    - Please choose one
 Employees' routine working is now being monitored through computers electronically; this trend has affected the Performance Appraisal (PA) system in which of the following manner?
       Development of PA on more frequent basis
       Enhanced importance of PA for employees
       PA have became more accurate & efficient one
       Human involvement is completely removed (Correct)
   
Question No: 42    ( Marks: 1 )    - Please choose one
 By what means, organizations show concerns for their employees and earn their commitment?
       Solely ensuring job security of employees
       Provide career development opportunities (Correct)
       Promise after retirement incentives only
       Offer stock options limited to senior employees
 
Question No: 43    ( Marks: 1 )    - Please choose one
 The frequency of conducting the performance appraisal depends on:
       Environmental challenges
       Training sessions
       Job analysis
       Organizational policies (Correct)
   
Question No: 44    ( Marks: 1 )    - Please choose one
 Evaluation method generally adopted by most of the educational institutes to evaluate the students’ academic performance is:
       Project based method (Correct)
       Focal point method
       Anniversary method
       Base timings method
   
Question No: 45    ( Marks: 1 )    - Please choose one
 Which of the following approach emphasizes the effect of psychological & social factors on employees’ performance?
       Scientific approach
       Rational approach

       Human relations approach

       Systematic approach (Correct)


Question No: 46    ( Marks: 1 )    - Please choose one
 In Hawthorne studies which decisive factor was used in the variation of the workers’ performance?
       Safety measures

       Health condition

       Light variation

       Salary bonuses

   
Question No: 47    ( Marks: 1 )    - Please choose one
 Which of the following signifies a term “Task” as a component of an organization?
       Organizational HR

       Organizational hierarchy

       Mechanical process (Correct)

       Existence purpose
Existence purpose

   
Question No: 48    ( Marks: 1 )    - Please choose one
 Which of the following abilities are categorized as the Technical skill of an individual?
       Judgment & creativity

       Analysis & communication

       Knowledge & proficiency (Correct)

       Innovation & advancement

   
Question No: 49    ( Marks: 1 )    - Please choose one
 Reactive approach to overcome the influence of discriminatory practices occurred in the past is referred as:
       Equal employment opportunity
       Affirmative action (Correct)
       HR planning
       Litigation process

Question No: 50    ( Marks: 1 )    - Please choose one
 The cognitive component consists of a person’s:
       Emotions
       Knowledge (Correct)
       Attitude
       Feelings
   
Question No: 51    ( Marks: 5 )
 Yousaf has beaten his fellow employee for which his manager has dismissed him. Evaluate manager’s response in terms of ethical application of power.

Answer:
No employee is supposed to get physical with any of the colleagues. Manager’s decision was the extreme as he could have brought both employees together and tried to know the problem between them. I see this move as an unethical act by the manager.

Question No: 52    ( Marks: 10 )
 What measures should be taken to limitize the union membership by employees? Explain each in detail.

Answer:

   
Question No: 53    ( Marks: 10 )
 When do organizational people indulged themselves in organizational politics? Discuss any five factors in detail.

Answer:

Organizational politics are actions that allow people in organizations to attain goals without going through ceremonial channels. Whether political activities help or hurt the organization depends on whether the person's goals are steady with the organization's goals. In the impartial model of organizations, people are assumed to manage sensibly, based on clear information and well-defined goals.

There are few factors that result in political activities in an organization  and are explained as under.

  1. Changes in Leadership which changes conventional associations and processes can create an opportunity for increased political behavior.

  1. Changes in Coordination and integration of organizational activities used to achieve common goals can also lead to an increase in political behavior.

  1. Changes in any of the five contextual forces, i.e. environment, technology, strategy, culture, and structure, can generate uncertainty over resource allocation, leading to an increase in political behavior.

  1. Blame & Integration. Blaming and attacking others to deflect attention from one's mistakes and using ingratiating behavior to gain favor are unethical and negative types of political actions.

  1. Building Relationship. People develop relationships through coalitions, grouping, networks, and accommodating managerial linkages. Coalitions are relationships formed over specific issues. Alliances are general agreements of support among different individuals and groups; and networks are broad, loose support systems. Relationship building can either help or harm the organization.

   
Question No: 54    ( Marks: 10 )
 In order to get advantage of each method, will it be a sensible decision to simultaneously apply all the four methods of job evaluation?

Answer:
Four methods of Job evaluation

1.      Ranking Method: Raters examine the description of each job being evaluated and assemble the jobs according to their value to the corporation. This technique requires a team characteristically composed of both management and employee delegate to arrange job in a simple rank order from uppermost to lowest. The most noticeable restraint to the ranking method is its utter lack of ability to be managed when there are a large number of jobs.
2.      Classification Method: A job evaluation method by which a number of classes or ratings are defined to explain a group of jobs is known as categorization method. The classifications are created by identifying some common denominator skills, knowledge, and responsibilities with the desired goal being the criterion of a number of distinctive classes or grades of jobs.
3.      Factor Comparison Method Raters need not keep the entire job in mind as they evaluate instead, they make decisions on separate phases, or issues, of the job. A basic fundamental hypothesis is that there are five universal job factors:  (1) Mental Requirements (2) Skills (3) Physical Requirements (4) Responsibilities 5) Working Conditions.
4.      Point Method: Raters assign numerical values to specific job components, and the sum of these values provides a quantitative appraisal of a job’s relative significance. The point method requires selection of job factors according to the nature of the specific group of jobs being evaluated. After determining the group of jobs to be studied, analysts conduct job analysis and write job descriptions. Next, the analysts select and define the factors to be used in measuring job value and which become the standards used for the evaluation of jobs. Education, experience, job knowledge, mental effort, physical effort, responsibility, and working conditions are examples of factors typically used.

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