MGT502- Organizational Behaviour Unsolved FinalTerm Paper

FINALTERM  EXAMINATION

Fall 2008

MGT502- Organizational Behaviour (Session - 1)

Time: 120 min

Marks: 80

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Question No: 1    ( Marks: 1 )    - Please choose one

 We can expect individuals to work considerably below their potential if which of the following conditions occurs?

       ► Employees are expected to achieve unclear objectives

       ► The criteria for measuring performance objectives are vague

       ► Employees lack confidence on their evaluation process

       ► All of the given options

   

Question No: 2    ( Marks: 1 )    - Please choose one

 If an organization used an outside consultant as opposed to an insider as a change agent, the result would probably be more _____.

       ► Conservative

       ► Risk averse

       ► Objective

       ► Prone to bias

   

Question No: 3    ( Marks: 1 )    - Please choose one

 Which of the following change is imposed on the organization and often unforeseen?

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       ► Planned change

       ► Unplanned change

       ► Evolutionary change

       ► Revolutionary change

   

Question No: 4    ( Marks: 1 )    - Please choose one

 All of the following are factors that serve to sustain organizational cultures EXCEPT:

       ► Selection

       ► Orientation      

       ► Socialization

       ► Economy

   

Question No: 5    ( Marks: 1 )    - Please choose one

 The primary or dominant values that are accepted throughout the organization are called:

       ► Uniform cultures

       ► Formalization

       ► Core values

       ► Cultural Liabilities

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Question No: 6    ( Marks: 1 )    - Please choose one

 360 degree feedback evaluation can be used in organizations to incorporate which of the following ?

       ► Encourage employees’ involvement

       ► Support bureaucratic management style

       ► Mantain closed communication system

       ► Show resistance for change

   

Question No: 7    ( Marks: 1 )    - Please choose one

 Whichof the following type of questionnaire is used in collecting job analysis information?

       ► Structured

Unstructured

Both structured and unstructured

None of the above

       ► Unstructured

       ► Both structured and unstructured

       ► None of the given options

   

Question No: 8    ( Marks: 1 )    - Please choose one

 McDonald’s has been training thousands of its employees at its Hamburger University, it is an example of which one of the following?

       ► On the job training

       ► Off the job training

       ► Apprenticeship

       ► Informal training

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Question No: 9    ( Marks: 1 )    - Please choose one

 Job rotation, apprenticeships, understudy assignments, and formal mentoring programs are considered as a part of which one of the following?

       ► On the job training

       ► Off the job training

       ► Informal training

       ► None of the given options

   

Question No: 10    ( Marks: 1 )    - Please choose one

 Human Resource Manager in an organization possesses_____________.

       ► Staff authority

       ► Line authority 

       ► Top level authority

       ► Middle level authority 

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Question No: 11    ( Marks: 1 )    - Please choose one

 Training is most relevant to which relationship in the expectancy theory of motivation?

       ► Effort-goal

       ► Reward-goal

       ► Performance-goal

       ► Effort-performance

   

Question No: 12    ( Marks: 1 )    - Please choose one

 Which of the following has proven to be a particularly good predictor for jobs that require cognitive

complexity?

       ► Intelligence tests

       ► Integrity evaluations

       ► Work sampling

       ► Aptitude tests

   

Question No: 13    ( Marks: 1 )    - Please choose one

 A business firm that has extensive international operations in more than one foreign country is an example of________________.

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       ► National organization

       ► Multinational organization

       ► Foreign organization

       ► None of the given options

   

Question No: 14    ( Marks: 1 )    - Please choose one

 Which of the following statement is TRUE with regard to boundaryless organizations?

       ► These organizations attempt to emulate simple structure

       ► These remove the horizontal boundaries of management

       ► These do not adopt participative decision making style

       ► Team members will be rewarded for mastering multiple skills

   

Question No: 15    ( Marks: 1 )    - Please choose one

 What the CEO would be likely to do in a rapidly growing organization?

       ► Create a flat hierarchy

       ► Consolidate levels of authority

       ► Create a new level in the hierarchy

       ► Create a maximum chain of command.

   

Question No: 16    ( Marks: 1 )    - Please choose one

 Which of the following is NOT a common success criteria for any organizational structures?

       ► Decentralized reporting

       ► High residual mass

       ► Permanent monitoring

       ► Rapid response

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Question No: 17    ( Marks: 1 )    - Please choose one

 Theories of leadership that isolate characteristics that differentiate leaders from non-leaders are called:

       ► Behavioral theories of leadership

       ► Contingency theories of leadership

       ► Trait theories of leadership

       ► Situational theories of leadership

   

Question No: 18    ( Marks: 1 )    - Please choose one

 Which of the following is the greatest value of feedback?

       ► It improves communication by reducing the chance of misunderstandings

       ► It allows further discussions between the sender and receiver

       ► It forces the sender to think twice about what is communicated

       ► It is not necessary in written communication

   

Question No: 19    ( Marks: 1 )    - Please choose one

 Adil wants to get credit from the bank but bank can not approve credit to him because of past slow pay record. The bank manager and Adil meet and agree on a win-win solution that meets the need of both parties by involving a guarantee that will ensure payment if not made with in prescribed period. This is an example of :

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       ► Compromising intention

       ► Accommodating intention

       ► Distributive negotiation 

       ► Integrative negotiation

   

Question No: 20    ( Marks: 1 )    - Please choose one

 Activities that influence the distribution of advantages and disadvantages within an organization are known as:

       ► Human resources

       ► Political behaviors

       ► Influential power moves

       ► Interactive initiatives

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Question No: 21    ( Marks: 1 )    - Please choose one

 If individual efforts at gaining power fail, which of the following can be an alternative response?

       ► Intimidation

       ► Ingratiation

       ► To form a coalition

       ► Promotional moves

   

Question No: 22    ( Marks: 1 )    - Please choose one

 Which of the following is the main focus of Leadership?

       ► Elimination of dependency relationships

       ► Suppression of the interests of minorities

       ► Downward influence of a leader on followers

       ► Importance of lateral and upward influence patterns

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Question No: 23    ( Marks: 1 )    - Please choose one

 The power that the Dean of Commerce department has been granted by the University over the faculty is an example of which of the following power?

       ► Academic

       ► Legitimate

       ► Reward

       ► Referent

   

Question No: 24    ( Marks: 1 )    - Please choose one

 When a bank robber points a gun at a bank employee, which of the following is his base of power?

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       ► Coercive

       ► Legitimate

       ► Positional

       ► Authoritative

   

Question No: 25    ( Marks: 1 )    - Please choose one

 Which of the following is a feeling of devotion, duty, or attachment to somebody or something?

       ► Integrity

       ► Consistency

       ► Loyalty

       ► Reliability

   

Question No: 26    ( Marks: 1 )    - Please choose one

 The charismatic leaders are likely to:

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       ► Invoke high performance among followers

       ► Encourage women to seek leadership positions

       ► Motivate followers to become more extroverted

       ► Avoid media attention regarding their achievements

   

Question No: 27    ( Marks: 1 )    - Please choose one

 Which of the following is NOT an example of a prediction based on path-goal theory?

       ► Directive leadership leads to greater satisfaction when tasks are ambiguous or stressful

       ► Subordinates with an internal locus of control will be more satisfied with a directive style

       ► Supportive leadership results in high employee performance when performing structured tasks

       ► Directive leadership is likely to be perceived as redundant by employees with a lot of experience

   

Question No: 28    ( Marks: 1 )    - Please choose one

 A ______ is a senior employee who guides and supports a less-experienced employee.

       ► Mentor

       ►  Leader

       ► Coach

       ► Facilitator

   

Question No: 29    ( Marks: 1 )    - Please choose one

 Which of the following is an important nonverbal component of communication?

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       ► Written memo

       ► Paraphrase

       ► Eye contact

       ► E-mail

   

Question No: 30    ( Marks: 1 )    - Please choose one

 The communication used by managers to provide job instructions is an example of:

       ► Downward

       ► Lateral

       ► Directional

       ► Diagonal

   

Question No: 31    ( Marks: 1 )    - Please choose one

 Which of the following is the product of a sender’s encoding?

       ► Channel

       ► Message

       ► Transmission

       ► Medium

   

Question No: 32    ( Marks: 1 )    - Please choose one

 Which of the following leadership style gave the group members complete freedom?

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       ► Autocratic

       ► Democratic

       ► Laissez-faire

       ► Consideration

   

Question No: 33    ( Marks: 1 )    - Please choose one

 A __________is a collection of people who come together to accomplish a specific goal.

       ► Task force

       ► Team

       ► Committee

       ► Command force

   

Question No: 34    ( Marks: 1 )    - Please choose one

 Research does NOT support which of the following statements about gender in the workplace?

       ► Women are more willing to conform to authority than men

       ► Men are more aggressive than women

       ► Women are more productive at work than men

       ► Men have higher expectations of success

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Question No: 35    ( Marks: 1 )    - Please choose one

 Which of the following is NOT true about the two-factor theory?

       ► Working conditions are characterized as hygiene factors

       ► Intrinsic factors are motivators

       ► A job becomes satisfying when the dissatisfying characteristics are removed

       ► Responsibility is a satisfier

   

Question No: 36    ( Marks: 1 )    - Please choose one

 Hunger, thirst, sex, pay, and physical work environment are examples of which of Alderfer’s needs?

       ► Existence

       ► Safety

       ► Growth

       ► Physiological

   

Question No: 37    ( Marks: 1 )    - Please choose one

 If you believe that outside forces are largely responsible for your fate, you are the person having:

       ► External Locus of control

       ► Personal Locus of control

       ► Internal Locus of control

       ► Core locus of control

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Question No: 38    ( Marks: 1 )    - Please choose one

 Ali is an employee in a company. He expresses his dissatisfaction by discussing the problem with the superiors, suggests improvements and involves the unions in problem solving, He expresses his dissatisfaction in which of the following ways:

       ► Exit

       ► Voice

       ► Loyalty

       ► Neglect

   

Question No: 39    ( Marks: 1 )    - Please choose one

 Which one of the following are not the skills exhibited by an effective manager?

       ► Clarifies goals and objectives for everyone involved

       ► Discourages participation, upward communication, and suggestions

       ► Plans and organizes for an orderly work flow

Facilitates work through team building, training, coaching and support

       ► Facilitates work through team building, training, coaching and support

   

Question No: 40    ( Marks: 1 )    - Please choose one

 Management functions of planning, organizing, leading and controlling were first classified by_______.

       ► Stephen Covey

       ► Henry Mintzeberg

       ► Henri Fayol

       ► Marry Parker

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Question No: 41    ( Marks: 5 )

 Identify what are the main sources of organizational conflict?

   

Question No: 42    ( Marks: 5 )

 What are the ingredients of  Total Quality Management?

   

Question No: 43    ( Marks: 10 )

 What are different techniques to manage stress?

   

Question No: 44    ( Marks: 10 )

 Distinguish between the roles of mediator, arbitrator, conciliator, and consultant.

   

Question No: 45    ( Marks: 10 )

 Identify the behaviors to be expected from persons who exhibit each of the five primary conflict-handling intentions.

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